Sales - Sales Advisor - UK

New Look•Sherwood Park, AB

1d•Onsite

About The Position

As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by living our Service Promise. You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our brand values in everything you do: Customer Obsessed, Play To Win, We Are One and It Starts With Me. You will inspire our customers to look good and express themselves with the latest fashion wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating our Customer Obsessed value.

Requirements

Confident with people and passionate about talking to customers.
Good communication skills and ability to deliver a great customer experience showcasing personality.
Understanding of the core customer in the local market.
Passion for fashion and clothes, staying up-to-date with the latest trends.
Ability to embrace change and demonstrate resilience in a fast-paced retail environment.
Understanding of teamwork and ability to work together, demonstrating values and behaviors of a great team player.
Keen eye for detail in maintaining great store standards.
Ability to act as a Your Voice Representative, giving team members confidence to voice ideas and opinions, supporting engagement initiatives, and acting as an ambassador at meetings.
Ability to challenge store management to influence change based on team feedback.
Ability to role model company values to customers and the team.
Ability to serve as a Key Holder (subject to training) to support store opening/setup in management's absence, ensuring H&S and security procedures are adhered to, and being responsible for the team, service levels, and stock.
Ability to work with pride to deliver exceptional standards on your department and maintain operational excellence.
Ability to utilize data and reporting to share and shape department performance.
Ability to be the go-to expert for your department, confidently recommending products to customers.
Ability to support the delivery of brand VM and POS guidelines through product handling and retail standards.
Ability to execute window and mannequin styling to a high standard.
Ability to regularly support floor moves in line with trade activity (e.g., sale or promo launch).
Ability to stay updated on current trends, competitor features, and influencer promotions.

Nice To Haves

Previous experience in retail is desirable but not essential.

Responsibilities

Inspire customers to look and feel good by delivering service techniques.
Create a fantastic customer experience by letting personality and individual style shine through.
Assist customers in finding products online if they are not available in-store, ensuring a seamless omnichannel experience.
Understand local customers to drive sales and connect with the community and charity partners.
Support in delivering great standards in-store and creating a visually exciting shopping experience.
Help create an inclusive environment that embraces everyone, valuing different people and opinions, and encouraging fun and open communication.
Take a proactive approach to self-development to realize and fulfill personal potential.
Work collaboratively to deliver the Retail Strategy.
Recognize individual contributions to performance and Objective Key Results (KPIs).
Stay updated on New Look offerings to recommend products and services authentically, driving store performance and brand awareness.
Be aware of store targets and show determination to exceed them.
Ensure the store environment is safe for customers and team members by following Health and Safety procedures.
Help protect profit by understanding areas to maximize sales, reduce loss, and control costs.
Fulfill responsibility to remain compliant with all Mandatory Training Modules.
Act as a Your Voice Representative, giving team members confidence to voice ideas and opinions, supporting engagement initiatives, and acting as an ambassador at meetings.
Challenge store management to influence change based on team feedback.
Role model company values to customers and the team.
Serve as a Key Holder (subject to training) to support store opening/setup in management's absence, ensuring H&S and security procedures are adhered to, and being responsible for the team, service levels, and stock.
Work with pride to deliver exceptional standards on your department and maintain operational excellence.
Utilize data and reporting to share and shape department performance.
Be the go-to expert for your department, confidently recommending products to customers.
Support the delivery of brand VM and POS guidelines through product handling and retail standards.
Execute window and mannequin styling to a high standard.
Regularly support floor moves in line with trade activity (e.g., sale or promo launch).
Stay updated on current trends, competitor features, and influencer promotions.