Sales Advisor / Trade Up Customer Service Rep

MASCORP Management • Raynham, MA

14d • $45,000 - $75,000

About The Position

Mastria Auto Group is seeking a motivated, customer-focused Subaru Trade-Up Advantage Program Specialist to join its sales team. The role builds relationships with service customers, identifies eligible customers for vehicle upgrade opportunities, and explains the benefits of trading up to a new Subaru. The specialist works with service and sales teams to provide a smooth customer handoff, maintains customer records and follow-up in the CRM, and provides showroom support when scheduled or required.

The position offers a five-day work week from 9 a.m. to 6 p.m., with Saturdays required, Sundays closed, and one weekday off. Mastria Auto Group describes its culture as ethical, professional, customer-focused, intelligent, dedicated, resourceful, inclusive, and supportive.

Requirements

• Strong interpersonal and communication skills.
• Comfort using CRM tools, iPads, and general technology.
• Willingness to learn dealership-specific tools.
• Professional appearance and a customer-first attitude.
• Self-motivated, with a passion for helping people.
• Ability to thrive in a fast-paced environment and multitask across departments.
• Strong follow-up skills.
• Must be able to work Saturdays.

Nice To Haves

• Prior sales or automotive experience is helpful but not required.
• Prior vehicle sales experience is a plus.

Responsibilities

• Maintain strong knowledge of current new-car inventory, incentives, and Trade-Up offers.
• Review daily service appointments in the Care Connect Program portal to analyze equity positions and identify qualified customers.
• Initiate face-to-face conversations with eligible customers and present Trade-Up opportunities using digital handouts.
• Explain the benefits of trading up to a new Subaru, including updated safety features.
• Collaborate with service and sales departments to ensure a smooth handoff.
• Record customer interactions, notes, and outcomes in the CRM.
• Follow up with leads and interested, unsold customers and maintain long-term relationships.
• Provide backup support on the showroom floor when scheduled or required.
• Conduct business professionally in a way that supports the company culture and Subaru Love Promise.
• Schedule in-dealership appointments and track activity using the CRM.
• Present trade values and monthly payment options to customers.
• Manage outbound emails, text messages, and phone calls before and after customer service visits.

Benefits

• Competitive daily compensation with wages on demand.
• Paid vacation and holidays.
• Free life insurance with a $50,000 benefit.
• Medical insurance.
• Dental insurance.
• 401(k) with employer matching.
• Five-day work week, Sundays closed, daily closure at 6 p.m., and one weekday off.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed