Customer Sales & Service Rep I
About The Position
SiteOne Landscape Supply is a national distributor of landscaping products serving green industry professionals across the United States and Canada. The Customer Sales & Service Representative delivers an outstanding customer experience to commercial and residential customers in the green industry. The role supports customers in person, by phone, and through online ordering, while helping maintain inventory, prepare orders, grow sales, and keep the branch safe and well organized. Associates are supported through development programs, benefits, and opportunities for advancement.
Requirements
- Excellent customer service skills.
- Willingness to learn and adopt new technologies and ways of working.
- Ability to think quickly and make sound decisions.
- Ability to lift a minimum of 50 pounds.
Nice To Haves
- At least 1 year of experience in a retail or wholesale setting.
- Green industry experience or knowledge of landscape, nursery, or irrigation products.
- Inventory management experience.
- High school diploma or equivalent.
Responsibilities
- Provide exceptional customer service to all SiteOne customers.
- Cultivate and manage strong customer relationships.
- Assist customers with questions and needs in person, by phone, or through online ordering.
- Pull and prepare inventory orders for customer pickup or delivery.
- Identify and pursue opportunities to grow sales with current and potential customers.
- Partner with branch leadership to understand and implement new technologies and ways of working that positively affect business performance.
- Assist with merchandising products, managing inventory, and other store tasks while maintaining a safe working environment.
Benefits
- Competitive compensation.
- Medical, dental, and vision plans for benefit-eligible associates.
- Paid time off and paid holidays.
- DailyPay availability.
- 401(k) with company match.
- Tuition reimbursement.
- Associate referral program.
- Company apparel and work boot vouchers.
- Opportunity for advancement.
- Paid training and business certifications.
- Free counseling services and Employee Assistance Program.
- Life insurance and short- and long-term disability insurance.
- Product discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
