Customer Service Rep I

Rentokil Pest Control • Concord, NH

2d

About The Position

Customer Service Representatives are the first point of contact for customers and help resolve concerns with courtesy, knowledge, and empathy. They work to reassure callers that concerns in their homes or businesses will be handled promptly and professionally. The role supports customers by gathering information, coordinating services, answering billing questions, and providing general clerical assistance. Representatives also work with Service and Sales, set appointments for prospective customers, and communicate the value of services and possible upgrades.

Requirements

• High school diploma or GED.
• Excellent listening and communication skills.
• Pleasant phone voice and ability to speak clearly and be understood over the phone.
• Ability to multitask, enter accurate data, and type while speaking with customers.
• Ability to remain calm and work under pressure during busy periods, and to help other team members.
• Strong attention to detail and willingness to learn.
• Excellent organization and time management skills.
• Availability to work Monday through Friday and Saturdays as needed.

Responsibilities

• Maintain good customer relations by phone and in person.
• Gather information from customers to identify and solve problems.
• Confirm, schedule, and reschedule customer services.
• Set sales appointments for new customers.
• Answer billing questions.
• Complete general clerical duties as assigned.
• Work as a team with Service and Sales.
• Sell the value of services and suggest service upgrades.
• Maintain a pleasant manner while speaking on the phone.

Benefits

• Competitive pay; many roles offer performance incentives.
• Training and development programs.
• Tuition reimbursement for full-time colleagues.
• Medical, dental, vision, disability, and life insurance, plus other health benefits.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Health, safety, and flexibility prioritized by the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED