Customer Service Rep I - PHC

Lincare • Flagstaff, AZ

9d

About The Position

The Customer Service Rep I communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction. The role handles inbound and outbound calls, records calls and intakes in a computerized record-keeping system, and verifies and updates customer demographic information.

Requirements

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Calculate figures and amounts related to frequency and doses dispensed.
• Apply common-sense understanding when carrying out oral and written instructions.
• Have a high school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Meet any licensing requirements necessary for the specific location.
• Have computer entry experience.

Responsibilities

• Communicate with customers through inbound and outbound manual calls and outbound calls generated by an automated dialer system.
• Document calls and intakes in the computerized record-keeping system (Productivity).
• Verify and update demographic information, such as addresses and telephone numbers, in computerized records.
• Help train employees.

Benefits

• Ongoing training and advancement opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings.
• Tuition reimbursement.
• Employee referral program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED