Customer Service Rep I - PHC

Lincare • Sierra Vista, AZ

2d

About The Position

This employee communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction. The role involves communicating with customers by phone, documenting interactions and intakes, maintaining computerized records, and working with patient orders and pharmacy prescription terminology. The employee also helps train other employees and performs calculations related to dispensed frequency and doses.

Requirements

• High school diploma or general education degree (GED), or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Must meet any licensing requirements necessary for the specific location.
• Computer entry experience required.

Responsibilities

• Communicate with customers through inbound and outbound manual calls and outbound calls generated by an automated dialer system.
• Document calls and intakes in the computerized record-keeping system (Productivity).
• Verify and update demographic information, such as addresses and telephone numbers, in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with co-workers and patients.
• Help train employees.
• Calculate figures and amounts related to frequency and doses dispensed.
• Apply common-sense understanding to carry out oral and written instructions.

Benefits

• Ongoing training and advancement opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings.
• Tuition reimbursement.
• Employee referral program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED