Customer Service Rep I - PHC

Lincare • Phoenix, AZ

7d

About The Position

This employee communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction. The role communicates with customers by inbound and outbound manual calls and outbound calls generated by an automated dialer. It also documents calls and intakes in a computerized record-keeping system, verifies and updates customer demographic information, and reads and analyzes patient orders. The employee must understand pharmacy prescription terminology, communicate effectively with coworkers and patients, assist with employee training, calculate frequencies and doses dispensed, and follow oral and written instructions using common-sense understanding.

Requirements

• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Must meet any licensing requirements necessary for the specific location.
• Computer entry experience required.

Responsibilities

• Communicate with customers through inbound and outbound manual calls and outbound calls generated by an automated dialer system.
• Document calls and intakes in the computerized record-keeping system (Productivity).
• Verify and update demographic information, such as addresses and telephone numbers, in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Help train employees.
• Calculate figures and amounts related to dispensing frequency and doses.
• Use common-sense understanding to carry out oral and written instructions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED