Customer Service Rep I - PHC

Lincare • Phoenix, AZ

8d

About The Position

This employee communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction. The role involves customer calls, documenting interactions and intakes, and maintaining accurate demographic information in computerized records.

Requirements

• Ability to read and analyze documents such as patient orders.
• Ability to comprehend pharmacy prescription terminology.
• Ability to communicate effectively with co-workers and patients.
• Ability to calculate figures and amounts related to frequency and doses dispensed.
• Ability to apply common-sense understanding to carry out oral and written instructions.
• High school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Must meet any licensing requirements necessary for the specific location.
• Computer entry experience required.

Responsibilities

• Communicate with customers via inbound and outbound manual calls and outbound calls generated through an automated dialer system.
• Document calls and intakes in the computerized record-keeping system (Productivity).
• Verify and update demographic information, such as addresses and telephone numbers, in computerized records.
• Help with the training of employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED