Customer Service Rep I

Rentokil • Concord, NH

1d

About The Position

Customer Service Representatives are the first point of contact for customers, helping resolve concerns with courtesy, knowledge, and empathy. They help customers feel confident that their concerns will be handled promptly and professionally while supporting service and sales teams. The role includes handling customer interactions by phone and in person, arranging service, answering billing questions, performing clerical work, and communicating the value of company services.

Requirements

• High school diploma or GED.
• Excellent listening and communication skills.
• A pleasant phone voice and the ability to speak clearly and be understood on the phone.
• Ability to multitask, enter accurate data, and type while speaking with customers.
• Ability to remain calm and work under pressure when busy, and help other team members.
• Strong attention to detail and willingness to learn.
• Excellent organization and time-management skills.
• Availability to work Monday through Friday and Saturdays as needed.

Responsibilities

• Maintain good customer relations by phone and in person.
• Gather information from customers to help identify and solve problems.
• Confirm, schedule, and reschedule customer services.
• Set sales appointments for new customers.
• Answer billing questions.
• Complete general clerical duties as assigned.
• Work as a team with Service and Sales.
• Sell the value of services and suggest service upgrades.

Benefits

• Professional growth opportunities and career development pathways.
• Training and development programs.
• Tuition reimbursement for full-time colleagues.
• Medical, dental, vision, disability, and life insurance, plus other health benefits; full-time colleagues may enroll immediately upon hire, with benefits starting on day one.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Performance incentives in many roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED