Trade Customer Service Representative

ArcelorMittal•Calvert, AL

About The Position

The Customer Service Representative (CSR) manages end-to-end order execution for non-automotive customers. The role serves as the primary point of contact for customer orders, coordinating closely with Sales, Procurement, Production, Expediting, Finance, and Logistics to ensure accurate order entry, proactive issue resolution, and on-time delivery.

Requirements

Strong situational awareness with a proactive, solution-oriented mindset.
Ability to make sound decisions under pressure in a fast-paced environment.
Analytical problem-solving and root cause analysis skills.
Clear, professional written and verbal communication.
Effective time management and prioritization across competing demands.
Strong attention to detail and accuracy.
Collaborative approach to working with cross-functional teams.
Sound judgment on issue escalation and risk management.
Continuous improvement mindset.

Responsibilities

Review orders in SAP, validating specifications, quantities, and shipping requirements.
Align customer demand with mill lead times, campaign schedules, inventory availability, and shipping constraints.
Proactively resolve order issues related to production delays, inventory, or transportation.
Manage inventory release and delivery execution to meet customer requirements and commitments.
Serve as the primary customer contact for order status, delivery performance, and issue resolution.
Provide required quality, production, shipping, and customs documentation to customers.
Perform root cause analysis and support explanations for KPI misses to leadership.