Customer Service Rep

Lincare • Elkins, WV

13d

About The Position

The Customer Service Rep communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction. The role handles inbound and outbound customer calls, provides product and service education, documents interactions and orders in computerized systems, and maintains accurate customer demographic information.

Requirements

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Calculate figures and amounts related to frequency and doses dispensed.
• Apply common-sense understanding to carry out oral and written instructions.
• High school diploma, GED, or one to three months of related experience and/or training.
• Computer entry skills.
• Meet any licensing requirements necessary for the specific location.

Responsibilities

• Communicate with customers through inbound and outbound manual calls and outbound calls generated via an automated dialer system.
• Assess customers' need for additional products or services.
• Assess customers' compliance with physician orders.
• Answer questions and educate customers about products and services.
• Document calls in a computerized record-keeping system.
• Enter customer orders in a computerized system.
• Verify and update customer demographic information, including addresses and telephone numbers, in computerized records.
• Help train employees.

Benefits

• Ongoing training and advancement opportunities.
• Comprehensive medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings.
• Tuition reimbursement.
• Employee referral program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED