Customer Service Rep

Pratt Industries•Albert Lea, MN

10d

About The Position

The Customer Service Rep takes and processes customer orders and addresses customer inquiries and complaints. The role also supports purchasing, pricing, billing, accounting coordination, customer records, sales personnel, and inventory tracking. A company laptop is provided, along with a cell phone reimbursement of $75.00 per month for conducting business when needed.

Requirements

High school diploma or GED.
Excellent communication skills.
Ability to read and interpret sales reports, operating instructions, and procedure manuals.
Ability to perform basic math and compute ratios and percentages related to cost and volume.
Ability to apply common-sense understanding to instructions provided in written, oral, or diagram form.
Ability to solve a variety of problems and handle situations where information or standardization is limited.
Computer data-entry application knowledge and skill.
Application knowledge of products and production processes.

Nice To Haves

Experience in manufacturing.
Experience in computer data entry.
Experience in the corrugated box industry.

Responsibilities

Take customer orders directly from customers or sales representatives.
Place timely orders for materials and supplies used in production.
Process purchase orders, provide project pricing and quotes, process billing, and coordinate accounting credits.
Handle customer complaints and questions, following up with appropriate internal personnel as required.
Maintain customer files, record and distribute customer order changes, and email confirmations to customers.
Assist sales personnel as appropriate and help generate supplemental sales.
Track warehouse items to ensure availability and adherence to agreed minimum and maximum levels.
Analyze monthly usage and customer restocking needs.
Comply with company policies and procedures and perform additional duties assigned by management.