Customer Service Rep

Lincare•San Antonio, TX

10d

About The Position

This employee communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction. The role involves communicating with customers by inbound and outbound manual calls and outbound calls generated by an automated dialer. The employee documents calls, enters customer orders, and verifies and updates demographic information in computerized records. They also read and analyze patient orders, comprehend pharmacy prescription terminology, communicate effectively with coworkers and patients, and help train employees.

Requirements

High school diploma or General Education Diploma (GED), or one to three months of related experience and/or training.
Computer entry skills required.
Must meet any licensing requirements necessary for the specific location.
Ability to comprehend pharmacy prescription terminology.
Ability to communicate effectively with coworkers and patients.
Ability to calculate figures and amounts relating to frequency and doses dispensed.
Ability to understand and carry out oral and written instructions.

Responsibilities

Communicate with customers via inbound and outbound manual calls and automated outbound calls.
Assess customer needs for additional products and services.
Assess customer compliance with physician orders.
Answer questions and provide customer education about products and services.
Document calls in a computerized record-keeping system.
Enter customer orders into a computerized system.
Verify and update demographic information, such as addresses and telephone numbers, in computerized records.
Read and analyze documents such as patient orders.
Help train employees.
Calculate figures and amounts relating to frequency and doses dispensed.
Carry out oral and written instructions using common-sense understanding.