Sales Administrative Assistant

Omni Hotels & Resorts•Atlanta, GA

4d•Onsite

About The Position

The Sales Administrative Assistant handles administrative duties for the Sales and Marketing Divisions to provide superior service to guests. The role supports managers by coordinating work, preparing and maintaining correspondence and records, processing sales-related documents and transactions, and assisting with departmental coverage and meetings. The position is based in the interior of the hotel in normal office conditions.

Requirements

Must be able to communicate clearly and pleasantly in spoken and written English with guests, members, management, and coworkers, in person and by telephone.
Must be proficient in Microsoft Office.
Must demonstrate exceptional organizational skills.
Must be able to sit and use a telephone and computer for an extended period.

Nice To Haves

Previous hotel sales administrative experience is preferred.
A college degree is preferred.

Responsibilities

Schedule and prioritize workload to meet managers’ deadlines.
Type and distribute correspondence, including letters, emails, proposals, and contracts, ensuring accuracy.
Maintain and update FDC.
Maintain account files and ensure required information is included, such as budgets, contract checklists, executive approval forms, booking recaps, file turnover checklists, and cancellation checklists.
Answer calls to the Sales office by the third ring and take no message for incoming leads.
Collect specified caller information before transferring calls to managers or the Director: name, phone number, group or company name, caller number, date and time received, and email address.
Enter work orders in Synergy as directed by managers.
Assist managers as needed.
Maintain the daily transaction log and review it monthly.
Gather materials and mail packages to clients as needed.
Prepare and review contracts and enter them into FDC.
Enter final room pickup from FDC.
Order office supplies and enter budget adjustments in Birchstreet.
Process commission reports.
Input amenities for VIP clients into GoCon and process related paperwork, including amenity cards and Room Service receipt signatures.
Process outgoing mail.
Take minutes at committee or assistant meetings as directed.
Participate in the department coverage schedule rotation.
Attend monthly department meetings and other required company training.
Complete other duties assigned by management.