Sales Administration Associate
About The Position
The Sales Administration Associate supports the sales team at an IT and audio-visual solutions provider, primarily by handling administrative tasks and providing presales support. The role helps sales staff focus on their core responsibilities by efficiently managing sales administration. It primarily supports the IT sales team, but may support other teams as well. The associate prepares quotes, manages vendor registrations and pricing, responds to requests for quotation, coordinates orders and equipment delivery and installation, and maintains client records. With the assistance of the Sales Operations Manager, the associate also helps address customer issues and support customer satisfaction. The work takes place in a dynamic, collaborative, supportive, and challenging environment where team members are equipped with training, tools, technologies, and solutions.
Requirements
- A two-year college degree is required.
- Detail-oriented, organized, conscientious, and a team player.
- Able to organize and prioritize workloads.
- Able to develop and maintain customer and partner relationships.
- Good fit for a dynamic and collaborative environment.
Nice To Haves
- 1–2 years of IT or AV industry experience preferred.
Responsibilities
- Provide accurate and timely quotes for the sales team.
- Handle vendor deal registrations and obtain the best possible pricing.
- Respond to requests for quotations (RFQs) and conduct competitive cost analysis.
- Manage vendor relationships and maintain positive interactions with vendors.
- Prepare sales reports.
- Receive customer orders and ensure proper ordering and closeout processes.
- Coordinate efforts among sales, shipping, and service to facilitate equipment delivery and installation.
- With the assistance of the Sales Operations Manager, resolve customer crises, problems, and complaints, and issue RMAs while ensuring a high degree of customer satisfaction.
- Serve as a point of contact for clients when the Account Management Team is absent, helping ensure prompt responses to customer needs.
- Maintain client records, process sales orders, and perform other clerical duties.
- Organize and prioritize workloads and maintain accurate, consistent, and responsive customer and partner relationships.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
