Associate, Sales Ops/Administration- Writing

Newell Brands•Bentonville, AR

About The Position

The Associate, Sales Ops/Administration is a dedicated resource for an assigned customer or account team. The role supports Sales and may also assist Supply Chain, eCommerce/Digital Merchandising, and Category Management/Analytics with executional, basic reporting, entry-level analytical, and administrative work according to team priorities. The Associate owns defined coordination and execution processes while providing flexible support elsewhere. Functional teams retain ownership of strategy, decisions, forecasts, content, workstreams, and external or headquarters relationships. The role’s defined ownership includes item setup and setup management, the applicable CTL process, product sample ordering and coordination, assigned store audits and recaps, and assigned warehouse-area and conference-room cleanup and readiness support. Online audits may be supported but are not owned. The Associate uses retailer systems and portals, approved AI capabilities, and internal tools in accordance with company policies and data-governance requirements, and helps document processes, share effective practices, and improve workflows.

Requirements

Bachelor's degree.
At least 2 years of relevant experience in CPG, retail, sales support, customer operations, or a related field.
Strong Microsoft Excel, PowerPoint, Outlook, and general Windows skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities, redirect quickly, and follow tasks through to completion.
Collaborative communication, follow-up, problem-solving, and interpersonal skills.
Self-starter with a bias for action, a team-oriented mindset, and the judgment to surface challenges with potential solutions.

Nice To Haves

Walmart, Sam's Club, and/or BJ's experience.
Knowledge of applicable customer systems and portals, such as Retail Link, Item 360, QMS, Quest, Scintilla, Supplier One, NOVA, and Madrid.

Responsibilities

Provide day-to-day coordination and execution support for an assigned customer or account team, adapting to team priorities and ways of working.
Attend relevant team calls, customer-preparation meetings, and working sessions; coordinate inputs, document actions and deadlines, follow up, and communicate risks or gaps.
Support Sales and, when requested, Supply Chain, eCommerce/Digital Merchandising, and Category Management/Analytics with reporting, data gathering, monitoring, presentations, and administrative tasks.
Own end-to-end item setup and setup management for assigned items and features, including gathering information, coordinating review and approval, completing applicable customer and internal setup steps, tracking status, resolving issues, and maintaining accurate records.
Include Sales and Supply Chain in vetting MDP data for accuracy before use or submission; route brand or MDP communications to the accountable owner.
Own and execute the applicable CTL process, including requirements, timing, coordination, documentation, and follow-up.
Own product sample ordering and coordinate sample inventory and shipping with Sales and appropriate partners for customer meetings, layout centers, audits, and team needs.
Own assigned store audits and related recaps; support assigned online audits with Sales, eCommerce/Digital Merchandising, and/or Analytics as appropriate.
Complete assigned warehouse-area and conference-room cleanup and readiness tasks with the Sales team, including product organization, sample inventory, and meeting setup.
Support Sales with customer calendars, line-review preparation, deck updates, meeting materials, Perfect Launch tracking, promotion tracking and recaps, pricing-error or price monitoring, and other customer execution needs.
As time and priorities allow, support Supply Chain projects, promotion or feature auditing and tracking, launch monitoring, and other Supply Chain-related needs.
As requested, support eCommerce/Digital Merchandising with content-score and ratings-and-reviews audits, approved digital reporting, and issue tracking; identify and alert the appropriate owner to gaps without creating or correcting content or owning implementation.
As requested, support Category Management/Analytics with approved data pulls, scorecards, promotion or feature reporting, competitive observations, and other entry-level analytical tasks; accountable teams retain ownership of analysis, recommendations, and decisions.
Support special projects and other executional, reporting, or administrative needs as priorities and capacity allow.
Use retailer-specific systems and portals to monitor status, retrieve information, and support accurate tracking in line with customer requirements and established processes.
Use approved AI capabilities and internal tools to simplify work, improve accuracy, streamline processes, and reduce manual effort; share effective use cases while following company policies and data-governance requirements.
Partner with Sales Operations/Administration associates and Sales Coordinators to align ways of working, share best practices, identify recurring pain points, and improve processes, templates, and workflows.
Capture ways of working and training for applicable processes and procedures for the sales enablement and sales teams.