Sales Administration Associate

cb20•Saratoga Springs, NY

About The Position

The Sales Administration Associate supports the sales team of an IT and audio-visual solutions provider by handling administrative duties and providing presales support. The primary objective is to offload sales administration tasks so sales team members can focus on their core responsibilities. The role primarily supports, but is not limited to, the IT sales team. The associate helps manage quotes, vendor interactions, customer orders, reporting, delivery and installation coordination, client records, and customer issues.

Requirements

Two-year college degree required.
Detail oriented, organized, conscientious, and a team player.
Able to organize and prioritize workloads.
Responsive, accurate, and consistent.
Able to develop and maintain customer and partner relationships.
Good culture fit with a dynamic and collaborative environment.

Nice To Haves

One to two years of IT or audio-visual industry experience preferred.

Responsibilities

Provide accurate and timely quotes for the sales team.
Handle vendor deal registrations and obtain the best possible pricing.
Respond to requests for quotations (RFQs) and conduct competitive cost analysis.
Manage vendors and maintain positive vendor relationships.
Prepare sales reports.
Receive customer orders and ensure proper ordering and closeout processes.
Coordinate sales, shipping, and service teams to facilitate equipment delivery and installation.
With assistance from the Sales Operations Manager, resolve customer crises, problems, and complaints, and issue RMAs while ensuring a high degree of customer satisfaction.
Serve as a client point of contact when the Account Management Team is absent, supporting prompt responses to customer needs.
Maintain client records, process sales orders, and perform other clerical duties.