Sales Account Specialist

Fior di Sole•Napa, CA

12h•$70,304 - $73,000•Onsite

About The Position

The Co-Packing Specialist serves as the internal hub for co-packing operations, coordinating Sales, Dry Goods (Warehouse), and Bottling so packaging materials, specifications, and schedules align for clean, on-time runs. Under the direction of the Associate Sales Manager, the role supports the sales manager by managing operational details and keeping customer and cross-department information accurate and up to date. The position is full-time, exempt, and 100% on-site at the Napa, California offices. Compensation is $70,304–$73,000 per year; the final offer depends on qualifications, education, experience, internal equity, and market data. The role is suited to someone who is organized, detail-oriented, and enjoys logistics and behind-the-scenes problem solving. Work includes coordinating customer-supplied and company-sourced wine and materials, confirming specifications and regulatory requirements, preparing work orders, aligning bottling schedules, and resolving supply or information issues. The specialist may need to answer questions or call out issues after hours and will work in the warehouse and bottling operations with appropriate PPE.

Requirements

2–4 years of experience in wine production, bottling logistics, or beverage supply chain coordination.
Working knowledge of custom crush, co-packing, or contract bottling workflows.
Experience with NAV and inventory or ERP systems.
Strong Excel skills.
Must be insurable to drive a company vehicle between the office and finished/dry goods warehouse as needed.
Able to sit, stand, and walk.
Able to lift a full case of wine weighing up to 40 pounds.
Able to work in front of a computer screen for 8 or more hours per day.
Able to work inside the warehouse and bottling operations while wearing appropriate PPE.
Able to call out or answer questions after hours as needed.

Nice To Haves

Familiarity with TTB labeling requirements.
Spanish language skills.
An operations mindset and enjoyment of execution and problem solving.
Strong attention to detail, including catching component mismatches and missing information.
Strong communication skills to keep customers and departments aligned.
Organization skills to track multiple jobs, materials, and deadlines.

Responsibilities

Advise the sales manager on lead times, material delays, and capacity constraints.
Enter sales orders for co-packing jobs and accurately enter sales orders, intake information, and other data.
Follow direction from the Associate Sales Manager and established processes while taking initiative.
Coordinate communication across departments and share status updates about upcoming work.
Revise customer intake forms as needed and follow up with customers about missing or incorrect information.
Ensure customer-supplied wine and materials are received according to contract, and follow up when they are not.
Flag risks early and communicate customer-facing questions to the sales manager.
Identify and communicate emergency red flags before bottling day.
Confirm which wine and materials are sourced by Fior di Sole and which are supplied by the customer for each project.
Track dry goods for each job, including glass, corks, screwcaps, capsules, labels, and cartons, whether customer-supplied or company-sourced.
Review materials in person at the finished/dry goods warehouse as needed to ensure accuracy for each co-packing customer.
Work with the warehouse team on receiving, inventory accuracy, and timely staging before each run.
Follow up on missing or late components and escalate shortages before they affect the schedule.
Verify wine meets customer specifications and regulatory requirements, including TTB/COLA and label compliance, with the legal team before bottling.
Build and distribute accurate work orders based on final technical specifications.
Align bottling line time with wine readiness and dry goods arrival.
Answer questions and call out issues after hours as needed.
Capture lessons learned and provide feedback to improve the co-packing process.
Perform other duties as assigned.