Account Specialist - SLED Sales

Verizon • Wichita, KS

2d

About The Position

The Account Specialist is part of Verizon’s State, Local and Education (SLED) Public Sector sales team. The role builds the client base and supports existing customers by prospecting, providing sales support, resolving problems, and helping drive revenue growth and customer success. The specialist works with customers, prospects, and sales representatives to deliver strong customer service and support account strategy, customer success plans, and sales opportunities.

The position supports new and existing customer contract implementation, migration, and onboarding; promotes adoption of online self-service and My Business features; and helps resolve customer issues and prioritize service requests. It also supports quarterly business reviews, customer communications, credits and internal support requests, feature and order transactions, renewals, and identifying upsell, cross-sell, and migration opportunities. This is a mobile role, primarily based at customer or field locations, with occasional visits to a Verizon location for in-person training and meetings. Scheduled weekly hours are 40. Compensation is commission-based, with potential to earn more; salary varies by location and job-related skills and experience.

Requirements

• Bachelor’s degree or one or more years of relevant experience, demonstrated through work experience and/or military experience.
• Valid driver’s license.
• Eligibility to pass a Motor Vehicle Record check.
• Ability to prospect for new business, communicate with customers, and support SLED sales representatives.
• Ability to support multiple customers at the same time and help solve customer problems while creating sales opportunities.
• Comfort with cold-calling potential customers and discovering their needs.
• Ability to support sales representatives in following up and following through on opportunities.
• Ability to work in a fast-paced environment while multitasking.

Nice To Haves

• A degree.
• Experience identifying customer opportunities and providing customer care while supporting SLED sales representatives.
• Experience working with customers to solve problems and create sales while supporting multiple customers.
• Experience prospecting, selling, providing sales support, and resolving problems for business accounts.
• Experience hunting for new business and partnering with a sales team to close sales.
• Experience growing business with existing customers.
• Familiarity with crafting programs using products that appeal to customers.
• Experience supporting customer problem resolution and recommending solutions.
• Experience managing sales tracking and making appointments for a sales team.

Responsibilities

• Prospect for new SLED customers and partner with the sales team to close opportunities.
• Provide sales support and help execute account strategies and customer success plans.
• Support implementation of new and existing customer contracts, migrations, and onboarding.
• Drive adoption of online self-service, My Business, features, and user accounts among SLED customers.
• Resolve customer problems and recommend solutions.
• Identify opportunities to increase in-person customer interactions for sales representatives.
• Support quarterly business review preparation, including review of adoption and additional value drivers.
• Help prioritize service requests based on their impact on customer success.
• Submit credits for review and ensure customer communication and application.
• Submit and follow up on internal department and Get Support requests.
• Process feature and order transactions and support the renewal process.
• Collaborate with sales to identify upsell, cross-sell, and migration opportunities.
• Support sales representatives with follow-up and follow-through on sales opportunities.
• Manage sales tracking and appointments for a sales team, where applicable.

Benefits

• Medical, dental, and vision coverage.
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs that have awarded top performers travel, gifts, and other incentives.
• Five weeks of paid time off, including vacation, holidays, and personal days.
• Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, this may provide up to 16 weeks of paid time off for the birthing parent.
• Up to $8,000 per year in tuition assistance.
• Industry certifications through Verizon’s Get Certified program.
• Discounts of up to 50% on Verizon products and services, including wireless plans and accessories.
• Pet insurance and other employee discounts.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Group home and auto insurance.
• Up to eight company-paid holidays per year and up to six personal days per year.
• Adoption assistance.
• Overtime, shift differential, holiday pay, allowances, or other premium pay may be available depending on the role.
• Newly hired employees receive up to 15 days of vacation per year, increasing with additional service.

What This Job Offers

• Job Type: Full-time