Business Account Specialist - SLED

Verizon•Minneapolis, MN

2d•$42,000 - $68,600

About The Position

The Business Account Specialist is part of Verizon’s State, Local and Education (SLED) Public Sector sales team. The role builds the client base and supports existing SLED customers in the assigned area through prospecting, sales support, customer problem resolution, and service. The specialist works with customers, prospects, and sales representatives to drive revenue growth and business success while ensuring a strong customer experience. The position supports account strategy and customer success plans; assists with contracts, implementation, migration, and onboarding; encourages adoption of My Business and other online self-service features; and handles customer requests and problems. It also supports quarterly business reviews, transactions, renewals, and identification of upsell, cross-sell, and migration opportunities. This is a mobile role primarily based at customer or field locations, with occasional visits to a Verizon location for in-person training and meetings. Scheduled hours are 40 per week. Compensation is commission-based with potential additional earnings; the stated annual salary range for a full-time schedule is $42,000 to $68,600, varying by location, skills, and experience.

Requirements

Bachelor’s degree or one or more years of relevant experience, demonstrated through work experience and/or military experience.
Valid driver’s license.
Eligibility to pass a Motor Vehicle Record check.
Drive and enthusiasm for winning new business, including cold-calling potential customers.
Ability to support sales representatives in following up and closing sales.
Ability to solve customer problems with technical solutions and multitask in a fast-paced environment.

Nice To Haves

A degree.
Ability to identify customer opportunities, communicate effectively with customers, provide customer care, and support SLED sales representatives.
Experience working with customers to solve problems and create sales, including serving multiple customers at the same time.
Experience prospecting, selling, providing sales support, and resolving problems for business accounts.
Experience hunting for new business and partnering with a sales team to close sales.
Experience growing business with existing customers.
Familiarity with crafting programs using products that appeal to customers.
Experience supporting resolution of customer problems and recommending solutions.
Experience managing sales tracking and making appointments for a sales team.

Responsibilities

Prospect for new customers and partner with the sales team to close opportunities.
Support account strategy and customer success plans with sales and customers.
Support contract implementation, migration, and onboarding for new and existing customers.
Drive and train SLED customers on adoption of My Business and online self-service features and users.
Resolve customer problems and recommend solutions.
Identify opportunities to increase in-person customer interactions for sales representatives and report them.
Support preparation for quarterly business reviews, including reviewing adoption and additional value drivers.
Help prioritize service requests based on their impact on customer success.
Submit credits for review and ensure customer communication and application.
Submit and follow up on internal department and Get Support requests.
Process feature and order transactions and support renewals.
Collaborate with sales to identify upsell, cross-sell, and migration opportunities.
Support sales representatives with follow-up and follow-through so sales opportunities are not missed.

Benefits

Medical, dental, and vision coverage.
401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs with potential travel, gifts, and other incentives.
Five weeks of paid time off, including vacation, holidays, and personal days, as described in the role benefits section.
Eight weeks of paid parental leave for eligible new parents; for new mothers, when paired with short-term disability, the benefit provides up to 16 weeks of paid time off.
Up to $8,000 per year in tuition assistance.
Industry certifications through Verizon’s Get Certified program.
Discounts of up to 50% on Verizon products and services, including wireless plans and accessories.
Pet insurance and other employee discounts.
Short- and long-term disability insurance, basic and supplemental life insurance, AD&D insurance, identity theft protection, and group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year, as described in the benefits and compensation section.
Adoption assistance.
New hires receive up to 15 days of vacation per year, increasing with additional service.
Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.