Account Specialist - SLED Sales

Verizon • Kansas City, KS

3d

About The Position

The Account Specialist is part of Verizon’s State, Local and Education (SLED) Public Sector sales team, building the client base and supporting existing customers. The role is responsible for prospecting, sales support, and problem resolution for SLED accounts, with a focus on driving revenue growth and business success while providing outstanding customer service.

The position supports account strategy, customer success plans, contract implementation, migrations, and onboarding. It helps customers adopt online self-service tools and features, resolves service issues, supports business reviews, processes feature and order transactions, and assists with renewals. The role also collaborates with sales representatives to identify upsell, cross-sell, and migration opportunities.

This is a mobile role primarily performed at customer or field locations, with occasional visits to a Verizon location for in-person training and meetings. The scheduled workweek is 40 hours. Compensation is commission-based with potential to earn more, and varies by location, skills, and experience.

Requirements

• Bachelor’s degree or one or more years of relevant experience, demonstrated through work experience and/or military experience.
• Valid driver’s license.
• Eligibility to pass a Motor Vehicle Record check.
• Drive and enthusiasm for winning new business, including cold-calling potential customers.
• Ability to support sales representatives with follow-up and follow-through.
• Ability to solve customer problems with technical solutions and multitask in a fast-paced environment.

Nice To Haves

• A degree.
• Ability to identify customer opportunities, communicate effectively with customers, provide customer care, and support SLED sales representatives.
• Experience helping customers solve problems and creating sales while supporting multiple customers at the same time.
• Experience prospecting, selling, sales support, and problem resolution for business accounts.
• Experience pursuing new business and partnering with a sales team to close sales.
• Experience growing business with existing customers.
• Familiarity with developing programs using products that appeal to customers.
• Experience supporting customer problem resolution and recommending solutions.
• Experience managing sales tracking and making appointments for a sales team.

Responsibilities

• Prospect for new customers and partner with the sales team to close opportunities.
• Support account strategy and customer success plans.
• Support implementation of new and existing customer contracts, migrations, and onboarding.
• Drive adoption of online self-service tools, My Business, features, and user accounts among SLED customers.
• Resolve customer problems and recommend solutions.
• Identify opportunities for sales representatives to increase in-person customer interactions and report on them.
• Support quarterly business review preparation, including reviews of adoption and additional value drivers.
• Support and prioritize service requests based on their impact on customer success.
• Submit credits for review and ensure customer communication and application.
• Submit and follow up on internal department and Get Support requests.
• Process feature and order transactions and support the renewal process.
• Collaborate with sales to identify upsell, cross-sell, and migration opportunities.

Benefits

• Medical, dental, and vision coverage.
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination.
• Sales recognition programs with potential incentives, gifts, and travel awards.
• Five weeks of paid time off, including vacation, holidays, and personal days.
• Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, this may provide up to 16 weeks of paid time off for the birthing parent.
• Up to $8,000 per year in tuition assistance.
• Industry certifications through Verizon’s Get Certified program.
• Discounts of up to 50% on Verizon products and services, including wireless calling plans.
• Pet insurance and additional employee discounts.
• Short- and long-term disability, basic and supplemental life insurance, AD&D insurance, identity theft protection, and group home and auto insurance.
• Up to eight company-paid holidays per year and up to six personal days per year.
• Adoption assistance.
• New hires receive up to 15 days of vacation per year, increasing with additional service.
• Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level