Business Account Specialist - SLED

Verizon•Bloomington, MN

16h

About The Position

The Business Account Specialist supports Verizon’s State, Local and Education (SLED) Public Sector sales team by developing the client base and supporting existing customers. The role is responsible for prospecting, sales support, and problem resolution for SLED accounts, with a focus on revenue growth, business success, and excellent customer service. It is a mobile role performed primarily at customer or field locations, with occasional visits to a Verizon location for in-person training and meetings. The scheduled workweek is 40 hours. This is a commission-based position with potential additional earnings; the listed annual salary range for a full-time schedule is $42,000 to $68,600, varying by location and job-related skills and experience. The specialist partners with sales representatives to pursue opportunities, support account and customer success plans, and identify ways to expand customer relationships. The role also assists customers with contract implementation, migrations, onboarding, self-service adoption, service requests, order and feature transactions, renewals, and problem resolution. The position uses Verizon’s Velocity Selling methodology, AI, and advanced CRM tools to support efficiency, productivity, and customer engagement.

Requirements

Bachelor’s degree or one or more years of relevant experience, demonstrated through work experience and/or military experience.
Valid driver’s license.
Eligibility to pass a Motor Vehicle Record check.

Nice To Haves

A degree.
Ability to identify customer opportunities, communicate effectively with customers, provide customer care, and support SLED sales representatives.
Experience working with customers to solve problems and create sales, including helping multiple customers at the same time.
Experience prospecting, selling, sales support, and problem resolution for business accounts.
Experience pursuing new business and partnering with a sales team to close sales.
Experience growing business with existing customers.
Familiarity with crafting product programs for customers.
Experience supporting customer problem resolution and recommending solutions.
Experience managing sales tracking and making appointments for a sales team.

Responsibilities

Prospect for new SLED customers and partner with the sales team to close opportunities.
Support account strategy and customer success plans with sales and customers.
Support implementation of new and existing customer contracts, migrations, and onboarding.
Drive and train SLED customers on online self-service, My Business, feature adoption, and user adoption.
Resolve customer problems and recommend solutions.
Identify opportunities to increase in-person customer interactions for sales representatives and report them.
Support preparation for quarterly business reviews, including reviewing adoption and additional value drivers.
Support and prioritize service requests based on their impact on customer success.
Submit credits for review and ensure customer communication and application.
Submit and follow up on internal department and Get Support requests.
Process feature and order transactions and support the renewal process.
Collaborate with sales to identify upsell, cross-sell, and migration opportunities.
Support sales representatives with follow-up and follow-through so opportunities are not missed.

Benefits

Medical, dental, and vision benefits.
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs and incentives, which have included travel and gifts for top performers.
Paid time off, including up to five weeks of vacation, holidays, and personal days as described in the posting.
Paid parental leave, including eight weeks for eligible new parents; eligible new mothers may receive up to 16 weeks when combined with short-term disability.
Tuition assistance up to $8,000 per year.
Industry certifications through Verizon’s Get Certified program.
Discounts on Verizon products and services, including up to 50% off certain products and plans.
Pet insurance and additional employee perks.
Short- and long-term disability insurance, basic and supplemental life insurance, AD&D insurance, identity theft protection, and group home and auto insurance.
Up to eight company-paid holidays and up to six personal days per year.
Adoption assistance.
Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
New employees receive up to 15 vacation days per year, with additional vacation accruing with service.