Account Specialist (Sales Operations)

Springer Nature•New York, NY

1d•$45,000 - $50,000•Hybrid

About The Position

The Account Specialist is a central support-team role requiring thorough knowledge of Sales Operations processes and workflows, independent work with minimal supervision, and an enhanced focus on facilitating and coordinating team activities. The account support team works with sales, customers, and internal stakeholders to prepare subscription (license) agreements for new and renewal business for online products, accurately and in line with established targets, while supporting customer satisfaction and effective relationships. The role supports sales planning, reporting, renewals, commercial contracting, process excellence, compliance, quality control, deal alignment, and customer service. It is based in Springer Nature’s New York office under a hybrid working model, with the location strategy designed to support the team structure and business needs. Team training and personal development continuously enhance the account support role.

Requirements

Bachelor’s degree.
Experience in commercial processes, including legal alignment, the sales cycle, and customer engagement activities.
Proficiency with the MS Office Suite, particularly MS Excel.
Knowledge of CRM and contracting systems, including Salesforce.
Time and project management experience.
Stakeholder relationship management skills.
A proactive, solution-driven approach.

Nice To Haves

Professional experience in customer service, sales operations, or an e-commerce setting.

Responsibilities

Support sales planning, reporting, new business, and renewals.
Work with sales to plan, drive, and track quarterly and yearly renewal closure, including large renewals.
Prepare and report renewal planning, scenario planning, forecast risks, and challenges; advise on and take action regarding potential risks.
Prepare quotes and contracts in CRM/ERP systems to trigger invoicing, following system procedures and state models.
Provide first-level advice and support to sales and customers on license agreement changes and amendments.
Maintain system and customer data quality.
Manage customer requests in the assigned international region and assist with daily operations, including improving customer data quality and answering questions about contract or invoicing data.
Participate actively in stakeholder and team meetings focused on continuous improvement of customer satisfaction.

Benefits

Medical, dental, and vision coverage.
401(k) with company match and contribution.
Hybrid office working policy, summer hours, and paid time off.
Flexible Spending and Commuter programs.
Multiple life insurance options.
Disability coverage.
Tuition assistance.
Voluntary benefits including identity theft protection, pet insurance, and legal assistance insurance.
Employee Assistance Program.
Family-friendly benefits and employee discounts.
Employee Social Networks.