Account Operations Specialist II

Cox Enterprises • Birmingham, AL

1d • $20 - $30 • Onsite

About The Position

The Account Operations Specialist II manages account relationships and customer communications, ensuring customer requirements are met. The role supports vehicle condition assessment, repair and reconditioning, vehicle movement and organization, and sale preparation. The position is based at a specified Cox location, has no remote option, involves no travel, and is an outdoor role with exposure to weather elements.

The specialist responds to customer inquiries about vehicles and provides quality service while helping resolve problems. The role requires following safety and health procedures and actively supporting safety activities. A pre-employment drug test is required; the posting states that Cox Automotive does not currently test for marijuana for this position, while prohibiting the possession, use, or influence of drugs illegal under federal or state law during work hours or on company property or in company vehicles.

Requirements

• High school diploma or GED plus 3 years of related work experience; alternatively, any degree or certification above a high school diploma/GED plus 1 year of related work experience; or 5 years of related work experience.
• Valid driver's license.
• Ability to drive vehicles with standard and automatic transmission.
• Effective communication and organization skills.
• Commitment to providing excellent customer service.
• Must clear a pre-employment drug test.
• Must currently be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Satisfactory computer skills and ability to use a portable terminal, brick, or similar device.

Responsibilities

• Manage account relationships, maintain effective communications, and ensure customer requirements are met.
• Review and update condition reports; approve and audit vehicle repair reports.
• Walk vehicles with account representatives and recommend reconditioning to increase vehicle value.
• Respond to customer inquiries about vehicles, provide quality service, and assist in resolving problems.
• Coordinate with Lot Operations and Recon departments on vehicle movement to shops and timely completion of reconditioning.
• Prepare the sale vehicle run process with the account representative and account administrator, following account-specific procedures; tasks include run order, scheduling, and customer notification.
• Work with Lot Operations and quadrant coordinators to ensure account vehicles are scanned and organized appropriately.
• Review vehicles in the sale lineup, locate missing vehicles, and work with the account representative to ensure vehicles are ready for sale.
• Follow safety and health procedures, model safety-related behaviors, and actively participate in activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Benefits

• At least 16 hours of paid time off each month.
• Seven paid holidays per calendar year.
• Additional paid leave may include bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k) retirement planning; and paid days off such as sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED