Walmart Account Operations Specialist

Premier Brands Group Holdings•New York, NY

About The Position

One Jeanswear Group designs, markets, produces, and distributes branded and private-label Jeanswear throughout North America. The Walmart Account Operations Specialist supports Walmart account operations, including item setup, order management, customer communication, issue resolution, reporting, and process improvement. The role coordinates with internal departments and Walmart contacts to maintain accurate product and order information and support seasonal deadlines.

Requirements

3–5 years of relevant experience in wholesale sales operations, retail account operations, order management, allocation, or a related function.
Direct experience supporting Walmart accounts.
Hands-on experience with Walmart item setup and Walmart-facing systems, including Supplier One.
Ability to manage purchase orders, product master data, order changes, customer issues, and cross-functional handoffs accurately and independently.
Understanding of apparel product lifecycles, seasonal calendars, costing and pricing coordination, and wholesale order flow.
Proficiency in Excel and Microsoft Office.
Experience with enterprise order-management systems.
Strong analytical judgment, attention to detail, problem-solving skills, follow-through, and clear customer-facing communication.
Ability to prioritize competing deadlines, escalate appropriately, and collaborate with multiple departments.

Nice To Haves

Familiarity with Nova or related Walmart workflows.
RLM and PLM experience.
Bachelor’s degree or equivalent relevant experience.

Responsibilities

Own end-to-end Walmart item setup, including creating, reviewing, and maintaining items, styles, colors, size configurations, pre-packs, and other product attributes.
Validate product information across PLM, RLM, Miro boards, Walmart Supplier One, and other internal or customer-facing systems; reconcile inconsistencies before setup and order release.
Coordinate with Design, Merchandising, Production, Planning, and Sales to obtain product specifications, costing and pricing inputs, and missing or corrected data.
Support Walmart e-commerce item setup and submissions when applicable.
Execute and maintain Walmart purchase and sales orders, verifying item, customer, pricing, units, size breaks, shipping windows, and related details.
Monitor seasonal milestones and Time & Action deadlines to ensure timely item setup, order creation, updates, and handoff to Operations.
Reconcile customer and internal order records; identify missing, duplicate, or incorrect orders and establish validation checks to improve accuracy.
Track open order issues, including changes, delivery extensions, shortages, overages, and shipment timing, and coordinate resolutions with responsible teams.
Participate in recurring Walmart cross-functional calls as the Sales organization’s operational point of contact for item and order matters.
Investigate historical and current item or order discrepancies, communicate findings and corrective actions, and follow through to resolution.
Partner with Walmart contacts, Account Services, and internal stakeholders to resolve service issues and protect order accuracy and account reliability.
Maintain accurate records, status tracking, and reports for item setup, purchase orders, outstanding issues, and seasonal deadlines.
Identify recurring process gaps and recommend controls, workflow improvements, and escalation procedures to reduce errors and rework.
Attend relevant product development, seasonal line review, and cross-functional meetings to anticipate operational requirements and dependencies.