Job Opportunities Sales Account Manager - Existing Installation

Schindler Elevator • Miami, FL

8d • Onsite

About The Position

As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate customer relationships and drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will support customer satisfaction, identify and pursue sales opportunities, manage new and existing accounts, and retain customers. Acting as a liaison between customers and Schindler, you will build long-term relationships and use industry knowledge to achieve sales targets.

The role manages a designated sales territory and customer portfolio, including service agreement renewals, customer inquiries, accounts receivable, proposals, and customer records. It involves collaborating with Field Superintendents and technicians, negotiating contract terms, developing sales strategies, and ensuring compliance with company policies and procedures. The position includes a mix of office and fieldwork and flexibility for travel and customer interactions.

Requirements

• Bachelor’s degree strongly preferred, or a minimum of 3 years of industry sales experience.
• Effective presentation skills and proficiency with Microsoft Office applications.
• Strong communication, negotiation, objection-handling, and closing skills, with a proven sales track record.
• Ability to empathize, listen, and connect with people to build strong customer relationships.
• Excellent time management, organizational, and problem-solving skills.
• Motivated, resilient, customer-focused mindset and character aligned with Schindler’s values.
• Ability to handle a mix of office and fieldwork, with flexibility for travel and customer interactions.
• Ability to manage customer relationships and challenging inquiries while resolving issues with a focus on revenue generation.
• Ability to negotiate contract terms, develop sales strategies aligned with customer needs and company values, and comply with regulations.
• Ability to address and overcome client objections during negotiations.
• Ability to close deals and secure agreements.
• Ability to independently identify and pursue sales opportunities, qualify customer needs, and introduce services and technology.
• Effective communication with customers and internal stakeholders to support customer satisfaction and sales objectives.

Nice To Haves

• Experience with SAP.
• A results-driven mindset suited to a competitive sales environment.
• Bachelor’s degree.
• Demonstrated ability to handle a mix of office and fieldwork, travel, and customer interactions.
• Experience providing guidance and expert support to more junior sales account managers and representatives.
• A track record of collaborating with Field Superintendents and technicians on quality improvement processes.

Responsibilities

• Build and manage client relationships within a designated territory to secure and renew service agreements.
• Handle customer inquiries and resolve them satisfactorily, with a focus on revenue generation.
• Meet with clients to understand their business requirements and develop solutions for their properties.
• Manage accounts receivable for the assigned portfolio and help ensure timely, accurate payments.
• Communicate with customers and internal stakeholders to support customer satisfaction and sales objectives.
• Partner with Field Superintendents and technicians to generate leads and provide a strong customer experience from initiation through delivery.
• Identify and pursue sales opportunities using customer contacts and industry information.
• Qualify customer needs and secure profitable solutions using company products and services.
• Introduce new technology and services and explain their value to customers.
• Negotiate contract terms that meet customer requirements while supporting company interests.
• Develop and implement sales strategies aligned with product strategies and competitive market conditions.
• Prepare estimates and communicate proposals to customers.
• Maintain accurate customer records and files according to company procedures.
• Ensure compliance with established policies and procedures.
• Provide guidance and expert support to more junior sales account managers and representatives.
• Collaborate with Field Superintendents and technicians on quality improvement processes.

Benefits

• Fully vested 401(k) match, up to 7% of total eligible compensation.
• Competitive medical, dental, and vision plans effective from the first day of hire.
• Three weeks of vacation, increasing with tenure.
• Seven sick days, three floating holidays, and eight company-observed holidays.
• Tuition reimbursement, eligible after six months of service.
• Parental leave at 100% base pay for six consecutive weeks within the first year of a child’s birth or adoption.
• Development opportunities to support professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level