SAH Administrative Assistant II
About The Position
The SAH Administrative Assistant II provides leadership and support to administrative staff to promote efficiency, accuracy, excellent customer service, and a positive patient experience. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence and demonstrate the Success Factors of instilling trust, valuing differences, focusing on patients and the community, and collaborating. The role is located at Saint Annes Hospital in Fall River, Massachusetts. The schedule is three days per week from 8:00 a.m. to 4:30 p.m. The position does not require driving.
Requirements
- 3–5 years of experience in a related field.
- Excellent phone and face-to-face customer service skills.
- Excellent verbal and written communication skills, with attention to detail.
- Ability to work independently and take initiative in the absence of management.
- Good judgment and problem-solving skills.
- Good organizational and time-management skills.
- High school diploma; an associate degree in a related field is preferred.
Nice To Haves
- Associate degree in a related field.
Responsibilities
- Demonstrate respect for the dignity of patients, families, visitors, and fellow employees, maintaining a professional, responsible, and courteous environment.
- Recognize and respect cultural diversity among internal and external customers.
- Communicate effectively with internal and external customers while respecting differences in cultures, values, beliefs, and ages; use interpreters when needed.
- Develop and train administrative staff on new processes to promote efficiency and improve the patient experience.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
