SAH Medical Assistant

Brown Medicine • Los Angeles, CA

6d • $19 - $27 • Onsite

About The Position

The Medical Assistant assists with daily health care delivery in a medical office, combining direct patient care with technical and administrative support for patients, nurses, and physicians. The role performs computer, clerical, scheduling, and supply functions needed to operate the medical practice, with minimal supervision. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence.

Requirements

• High school diploma or GED.
• Training and certification in a medical assistant curriculum or equivalent.
• At least one year working in a medical practice or equivalent experience is preferred, and/or graduation from a certified Medical Assistant training program.
• Effective communication skills.
• Critical-thinking skills.
• Customer-service skills.
• Organizational, time-management, and multitasking abilities.
• Enthusiastic and optimistic demeanor.
• Knowledge of medical terminology.

Nice To Haves

• Previous medical assistant experience and knowledge of medical practice operations.
• Previous experience with hospital and medical practice billing and scheduling information systems.
• Bilingual ability.
• Basic Life Support (BLS) certification.

Responsibilities

• Notify physicians and practice staff about missing information related to patient encounters.
• Obtain diagnostic reports and medical information from outside sources, including discharge records and test or procedure results.
• Prepare patient records for visits and ensure they are complete; prepare letters for physician signature.
• Greet patients, answer telephone calls courteously, and respond appropriately to patient and staff questions.
• Triage phone calls for administrative or clinical response, handle triage calls under RN supervision, and notify clinical staff of emergent problems.
• Obtain and document patient vital signs; update medical, surgical, and social histories and medication lists in the medical record; provide updated medication lists to patients and fax them to PCPs.
• Assist physicians with electronic prescription preparation.
• Obtain and process patient laboratory specimens according to department procedures for urine collection.
• Prepare, clean, and stock examination and treatment rooms; assist with and observe patient examinations when requested.
• Provide patient education under the direction and supervision of an RN.
• Participate in orienting and training new employees.
• Follow proper protocols when transferring patients to stretchers, prioritizing patient comfort and safety during positioning and immobilization.
• Give patients clear instructions and continually direct and monitor them through vocalized communication.
• Monitor inventory, notify the supervisor when supplies are low, and maintain order and cleanliness in assigned rooms and throughout the department.
• Identify and complete needed tasks during assigned shifts as patient volume allows, maintaining a professional work area.
• Accurately obtain, document, and relay relevant clinical and demographic information to prevent delays and errors; verify patient identity using name and date of birth before procedures or visits.
• Handle equipment properly to prevent damage; promptly report equipment malfunctions, tag equipment, and notify Biomed.
• Maintain computer and information security according to department procedures, including signing off when away from the workstation; maintain strict confidentiality of sensitive information.
• Consult available personnel to resolve questions and learn new techniques and procedures.
• Respond quickly to schedule changes and accept responsibility for related actions.
• Promote cooperation through frequent communication and assist in other departmental areas, including reception, clerical duties, and other assignments as requested.
• Respond effectively to emergencies and remain supportive and composed as workload and stress increase.
• Maintain a competent, friendly, and professional manner with patients, including under pressure; prioritize assigned duties and patient care over unimportant interruptions.
• Schedule clinic visits and medication classes at discharge.
• Perform pre-service processes as needed, including initiating anticoagulation processes, patient forms or GATRA transportation, and prior authorizations.
• Participate in procedure preparation and the time-out process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED