Safety Service Patroller Colonial Heights/Richmond, VA

AECOM•Colonial Heights, VA

7d•Onsite

About The Position

AECOM is hiring Safety Service Patrol Operators to patrol and monitor assigned segments of interstate roadway in Virginia. The role detects incidents and traffic disruptions, assists stranded motorists, clears roadway debris and obstructions, and supports safe traffic operations and emergency response. Operators communicate with the public and multiple agencies, provide courteous and timely customer service, and work under direct supervision performing routine duties, with on-the-job training in a technical specialty. The position requires frequent vehicle operation and work in outdoor environments, including uneven terrain and variable conditions such as heat, cold, moisture, dust, dryness, noise, and exposure to automotive chemicals. Employees may work around heavy, moving equipment and frequently stand or walk. The role is contingent on successfully completing functional tests for its essential physical functions. It is based at client-site locations, is not remote, and does not include U.S. work authorization sponsorship or relocation benefits. Overtime hours and pay are available.

Requirements

High School Diploma or equivalent certificate (GED), or one year of relevant work experience in lieu of education.
Must be at least 18 years of age.
Ability to drive an AECOM-provided vehicle while patrolling and monitoring an assigned interstate roadway segment.
Must pass State and Federal criminal history/security background checks, including Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC).
Valid driver's license and a clean driving record for the last three years, including no license suspension or single violation treated by the department of motor vehicles as worth six demerits.
Participation in monthly motor vehicle record monitoring and maintenance of a satisfactory driving record as a condition of employment.
Must pass a pre-employment drug screen and participate in mandatory random drug screening.
Ability, with or without accommodation, to work outdoors in variable conditions and around heavy, moving, dangerous equipment; frequent vehicle operation and often standing or walking are required.
Ability to lift up to 85 pounds, pull or drag a force gauge to produce 160 ft./lbs of force with a contact point 36 inches off the ground, and lift a 40-pound tool bag.
Ability to bend, stoop, squat, kneel, or crouch repetitively and occasionally work with arms above shoulder level.
Ability to perform fine motor skills and grip or squeeze hand tools and equipment, including levers, jack handles, air compressors, and jumper cables.
Ability to occasionally work at heights less than four feet, climb stairs, and ascend and descend vehicle steps.
Must successfully complete functional tests for each identified essential function.

Nice To Haves

Five years of driving experience.
Prior Safety Service Patrol Operator experience.
Knowledge or experience with incident management techniques.
Radio and telecommunications experience.
Possess or be able and willing to obtain CPR certifications.
Basic competency using computers such as laptops and smart pads.
Working knowledge of basic automotive repair.
Positive customer service attitude toward coworkers and external customers.
Geographic familiarity with the regional freeway system and arterial roads.

Responsibilities

Patrol and monitor an assigned interstate roadway segment for stranded motorists, roadway deficiencies, sight-distance problems, and obstructions that may block lanes.
Detect incidents and disruptions in traffic and participate in quick-clearance techniques to minimize incident duration.
Clear roadway debris and obstructions.
Establish temporary traffic control for emergency responders and provide scene assistance as needed.
Support reversible roadway and high-occupancy vehicle gate operations where applicable.
Conduct pre-trip and post-trip vehicle checks.
Schedule and shuttle Safety Service Patrol vehicles for maintenance.
Clean assigned vehicles routinely and restock consumables.
Provide motorist assistance, including fuel, battery boosts, and minor first aid until advanced medical personnel arrive, when needed.
Ensure adherence to established policies and procedures, and maintain current training and certifications.
Deliver professional, timely, skilled, and courteous customer service.
Comply with applicable Federal, State, and Municipal laws, rules, and ordinances and maintain a clean driving record.
Undertake other ad-hoc initiatives assigned by the Project Management Team.