Safety & Security Supervisor

Marriott • Chicago, IL

6d

About The Position

The Safety & Security Supervisor patrols all areas of the property, secures rooms, and assists guests with room access. The role conducts emergency response drills, daily physical hazard and safety inspections, investigations, interviews, and key-control audits. It monitors closed-circuit television and alarm systems; authorizes, monitors, and documents access to secured areas; and assists guests and employees during emergencies. The supervisor responds to accidents, contacts EMS or administers first aid/CPR as needed, gathers information, completes reports, and maintains the confidentiality of reports and documents while releasing information only to authorized individuals.

The position defuses disturbances according to company policies and procedures, resolves safety hazards, handles interruptions and complaints, escorts unwelcome persons from the property, ensures compliance with alcoholic beverage control laws, calls for assistance using proper code responses, and provides employees with proper paperwork.

The supervisor assists management with training, motivating, and coaching employees, and serves as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. The role requires following company policies, reporting accidents and unsafe conditions, completing safety training and certifications, maintaining a clean and professional appearance, protecting confidential and proprietary information, and safeguarding company assets. It also includes welcoming guests, anticipating and addressing their needs, communicating professionally, preparing and reviewing written documents, answering telephones appropriately, building positive working relationships, supporting team goals, responding to employee concerns, and ensuring adherence to quality standards. Some states may have additional licensing or registration requirements.

Requirements

• High school diploma or G.E.D. equivalent (listed as a preferred qualification).
• At least 2 years of related work experience (listed as a preferred qualification).
• At least 1 year of supervisory experience (listed as a preferred qualification).
• Some states may require additional licensing or registration.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Patrol all areas of the property, secure rooms, and assist guests with room access.
• Conduct emergency response drills, daily physical hazard and safety inspections, investigations, interviews, and key-control audits.
• Monitor closed-circuit televisions and alarm systems.
• Authorize, monitor, and document access to secured areas.
• Assist guests and employees during emergency situations.
• Respond to accidents, contact EMS, and administer first aid or CPR as required.
• Gather information and complete reports; maintain confidentiality and release information only to authorized individuals.
• Defuse disturbances according to company policies and procedures and resolve safety hazards.
• Handle interruptions and complaints and escort unwelcome persons from the property.
• Ensure compliance with alcoholic beverage control laws and call for assistance using proper code responses.
• Provide proper paperwork to employees.
• Assist management in training, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
• Maintain a clean and professional uniform and appearance, protect confidential and proprietary information, and safeguard company assets.
• Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
• Communicate clearly and professionally; prepare and review written documents accurately; and answer telephones using appropriate etiquette.
• Develop positive working relationships, support team goals, listen to and respond to employee concerns, and ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• A range of benefits designed to support employees and their families, wellbeing, careers, and new experiences; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED