Safety & Security Officer

Lynn Community Health Center • Lynn, MA

7d • $19 - $26

About The Position

Safety and Security Officers serve as frontline safety professionals responsible for maintaining a safe, secure, and welcoming environment for patients, staff, visitors, and community partners across Lynn Community Health Center facilities. The role combines healthcare security, workplace violence prevention, emergency response, risk management, customer service, and public safety functions in support of the Health Center’s mission of providing high-quality healthcare in a safe and respectful environment.

Officers provide a visible safety presence, proactively identify risks, respond to emergencies, de-escalate potentially volatile situations, support emergency preparedness, conduct preliminary investigations, and collaborate with clinical teams, leadership, and public safety agencies. Using a trauma-informed and patient-centered approach, they protect people, facilities, information, and organizational assets while promoting safety, accountability, and respect.

Requirements

• Minimum two years of experience in healthcare security, public safety, law enforcement support, emergency management, military service, behavioral health safety, or a related field preferred.
• Experience in conflict resolution, crisis intervention, and behavioral de-escalation.
• Experience preparing incident reports, conducting investigations, and documenting findings.
• Experience operating surveillance systems, access control systems, and computerized reporting platforms.

Nice To Haves

• Associate degree in Criminal Justice, Public Safety, Emergency Management, Healthcare Administration, or a related field preferred; equivalent experience may be substituted.
• Minimum two years of relevant experience is preferred.

Responsibilities

• Maintain a visible safety presence and conduct interior and exterior patrols to identify hazards, suspicious activity, security concerns, and operational risks.
• Monitor and operate surveillance, panic alarm, access control, and related security systems; maintain security of restricted, clinical, administrative, and unoccupied areas.
• Assist with visitor management and facility access control, protect organizational assets, and provide safety escorts as requested.
• Respond to workplace violence concerns and disruptive behavior; recognize escalating behavior and use approved de-escalation techniques.
• Support clinical teams during behavioral health emergencies and patient crises, and respond to threats, intimidation, and aggressive behavior.
• Participate in Workplace Violence Prevention training initiatives and exercises, promoting trauma-informed and patient-centered interactions.
• Respond to emergency alerts, codes, incidents, and crises; assist during fire and medical emergencies, evacuations, shelter-in-place events, severe weather, utility failures, and security incidents.
• Support Emergency Operations Plans and Incident Command System principles; participate in drills and training; assist with emergency communications and apply RACE, PASS, and other protocols as required.
• Conduct preliminary investigations of safety incidents, threats, theft, property damage, workplace violence, and policy violations; interview involved parties when appropriate.
• Collect, preserve, and document evidence and information, maintain chain of custody when collecting evidence, prepare objective incident reports, and enter incidents into designated systems.
• Assist leadership with incident reviews and corrective action recommendations.
• Identify safety risks, conduct observations and facility inspections, report hazards, and support safety initiatives, inspections, audits, compliance activities, and safety and workplace violence risk assessments.
• Coordinate with law enforcement, fire departments, EMS, emergency management officials, and other public safety partners when necessary.
• Assist leadership during critical incidents and investigations, provide situational updates and operational intelligence, and support continuity and recovery efforts.
• Provide professional, empathetic, and respectful assistance, guidance, and directions to patients, visitors, and staff; address concerns calmly and support a welcoming environment while maintaining safety expectations.
• Foster positive relationships with staff, patients, and community members.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree