Safety & Security Officer

Marriott Vacations Worldwide•Bay Point, CA

About The Position

The Safety & Security Officer patrols all areas of the property and assists owners and guests with room access. The officer monitors closed-circuit televisions, perimeter and duress alarm systems, and fire life-safety systems; locks property entrances when required; and conducts daily physical hazard inspections. The role responds to accidents and emergencies, contacts EMS or provides first aid/CPR as required, assists owners, guests, and associates during emergency situations, and notifies appropriate individuals about incidents. The officer addresses disturbances and complaints, resolves safety hazards, escorts unwelcome persons from the property, and reports to vehicle accidents or thefts. The officer uses proper code responses to request assistance, completes incident reports and shift summaries, maintains confidentiality of reports, conducts investigations, gathers evidence, and interviews relevant parties. The position also requires reporting accidents, injuries, and unsafe work conditions; completing safety training and certifications; following company policies and quality standards; providing professional customer service; communicating clearly; and maintaining positive working relationships. The officer may perform other reasonable duties as requested by supervisors.

Requirements

Attention to customer service and a professional, pleasant personality.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Clear and professional verbal communication and accurate written-document preparation.

Responsibilities

Patrol all areas of the property and assist owners and guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents and emergencies; contact EMS or administer first aid/CPR as required.
Assist owners, guests, and associates during emergencies and notify appropriate individuals about incidents.
Defuse disturbances, handle interruptions and complaints, resolve safety hazards, and escort unwelcome persons from the property.
Report to vehicle accidents and thefts and call for assistance using proper code responses.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Maintain confidentiality of Loss Prevention and property reports and release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Report accidents, injuries, and unsafe work conditions to a manager; complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional uniform and appearance, protect company assets, and maintain confidentiality of proprietary information.
Welcome and acknowledge owners and guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones with appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond to associate concerns.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.