Safety & Security Officer

Drury Hotels•Phoenix, AZ

1d•Onsite

About The Position

The Safety & Security Officer maintains a safe and secure environment for team members, visitors, and guests by carrying out safety and security protocols and procedures. This is an unarmed position that patrols designated areas and responds promptly and professionally to security incidents. The officer also conducts safety inspections and collaborates with other departments to enhance overall safety measures.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
Excellent verbal and written communication skills in English.
Ability to pay attention to detail and handle multiple tasks while maintaining a strong sense of responsibility.
Strong observational and problem-solving skills.
High level of integrity and professionalism.
Ability to work independently and as part of a team.

Nice To Haves

Ability to communicate in Spanish.

Responsibilities

Engage with team members, guests, and outside agencies in a courteous and professional manner, addressing inquiries, concerns, and complaints with a +1 Service attitude.
Conduct regular patrols and safety inspections of assigned areas to deter unauthorized access and help maintain a safe and secure environment.
Monitor and control access at building entrances and vehicle gates.
Use computers, security systems, cameras, access controls, and communication devices to monitor alarms and security footage.
Respond promptly and effectively to security incidents, emergencies, and alarms; take appropriate action to mitigate risks and protect people and assets.
Report and document incidents accurately and promptly, assist with investigations, maintain relevant records, and prepare required reports and documentation.
Provide assistance and direction to visitors and team members, and maintain a visible presence to deter potential security threats.
Enforce company policies and procedures and ensure compliance with legal regulations and safety standards.
Communicate clearly with team members and supervisors in person, by phone, or using a two-way radio.
Collaborate with hotel leadership, maintenance, front office, and external security and emergency responders to address safety and security concerns.
Foster cooperative relationships and coordinate communication and activities across departments.
Complete required training and certifications and participate in regular security briefings and meetings.
Perform other duties as required or assigned.