Officer-Safety & Security

Marriott•Longboat Key, FL

About The Position

The Officer-Safety & Security patrols property areas and supports guest safety and security. The role monitors closed-circuit televisions, perimeter alarms, duress alarms, and fire-life-safety systems; locks property entrances when required; and conducts daily physical-hazard inspections. The officer responds to accidents and emergencies, contacts emergency medical services or administers first aid/CPR as needed, assists guests and employees during emergencies, defuses disturbances, and obtains outside assistance when necessary. The officer reports incidents, completes security and loss-prevention documentation, handles interruptions and complaints, resolves safety hazards, escorts unwelcome persons from the property, and responds to vehicle accidents and thefts. The position also conducts investigations, gathers evidence, interviews relevant parties, and maintains confidentiality of security and property records, releasing information only to authorized individuals. The role follows company policies and procedures, reports accidents, injuries, and unsafe conditions, completes required safety training and certifications, maintains a clean and professional appearance, protects company assets and confidential information, and provides guest service according to company standards. It requires clear professional communication, accurate written documentation, positive working relationships, teamwork, and compliance with quality-assurance standards. Some states may have additional licensing or registration requirements for this position. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
Some states may require additional licensing or registration for the position.
Ability to communicate clearly and professionally and prepare and review written documents accurately.
Ability to use computers and/or point-of-sale systems to enter and locate work-related information.
Ability to read and visually verify information in various formats and visually inspect tools, equipment, or machines.
Ability to respond to work situations at the required speed, including running, walking, or jogging.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, as well as up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

No related work experience is required.
No supervisory experience is required.
No license or certification is listed as required.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire-life-safety systems.
Lock property entrances when required and conduct daily physical-hazard inspections.
Respond to accidents and emergencies; contact EMS or administer first aid/CPR as required.
Assist guests and employees during emergency situations and notify appropriate individuals about accidents, attacks, or other incidents.
Defuse guest and employee disturbances and call for outside assistance when necessary.
Complete incident reports and loss-prevention shift summaries or daily activity reports.
Handle interruptions and complaints and resolve safety-hazard situations.
Escort unwelcome persons from the property without interrupting the orderly flow of operations.
Respond to scenes of vehicle accidents and thefts and request assistance using proper code responses.
Maintain confidentiality of security, loss-prevention, and property documents, releasing information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean, professional uniform and appearance; protect company assets and proprietary information.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally and prepare and review written documents accurately and completely.
Develop positive working relationships, support team goals, and comply with quality-assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.