Safety & Security Officer

Marriott Vacations Worldwide•Newport Beach, CA

About The Position

The Safety & Security Officer patrols the property and supports the safety and security of owners, guests, associates, and company assets. The role monitors CCTV, perimeter alarms, duress alarms, and fire life safety systems; locks property entrances when required; and conducts daily physical hazard inspections. The officer responds to accidents and emergencies, contacts EMS or administers first aid/CPR as needed, assists people during emergencies, reports incidents to appropriate individuals, and helps defuse disturbances. The role may call for outside assistance, escort unwelcome persons from the property, respond to vehicle accidents or thefts, and use proper code responses to request assistance. The officer completes incident reports and shift summaries, maintains the confidentiality of Loss Prevention and property documents, conducts investigations, gathers evidence, and interviews relevant parties. The role also handles interruptions and complaints, resolves safety hazards, and performs other reasonable duties requested by supervisors. It requires professional customer service, clear communication, positive working relationships, adherence to company policies and quality standards, and a flexible schedule that includes evenings, weekends, and holidays. The position involves standing, sitting, or walking for extended periods or an entire shift, and handling objects weighing 10 pounds or less without assistance.

Requirements

Professional and pleasant personality with attention to customer service.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
Clear and professional verbal communication and accurate written documentation.
First aid/CPR response as required by the role.

Responsibilities

Patrol all areas of the property and assist owners and guests with room access.
Monitor CCTV, perimeter alarm systems, duress alarms, and fire life safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents and emergencies; contact EMS or administer first aid/CPR as needed.
Assist owners, guests, and associates during emergency situations and notify appropriate individuals of accidents, attacks, and other incidents.
Defuse disturbances and call for outside assistance when necessary.
Complete incident reports for Loss Prevention incidents and a Loss Prevention shift summary or daily activity report.
Handle interruptions and complaints and resolve safety hazard situations.
Escort unwelcome persons from the property without disrupting the orderly flow of operations.
Respond to vehicle accident and theft scenes and call for assistance using proper code responses.
Maintain confidentiality of Loss Prevention and property reports and documents, releasing information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Report accidents, injuries, and unsafe work conditions to a manager; complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional uniform and appearance, protect proprietary information, and safeguard company assets.
Welcome and acknowledge owners and guests, anticipate and address service needs, assist individuals with disabilities, and thank owners and guests.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones with appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to associates’ concerns.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.