Safety Security Officer, Manhattan

Westhab Inc.•New York, NY

26d

About The Position

The Safety Security Officer ensures the safety and security of clients, staff, and property at a homeless shelter. Facility operations run 24 hours a day. This is a relief position requiring face-to-face relief and mandated overtime. The position reports to the Shift Supervisor and Security Manager and is located across all boroughs of New York City. The role includes security, client support, crisis response, facility inspections, access control, emergency response, and administrative duties.

Requirements

High school diploma or GED.
Prior security experience.
New York State Security Guard License.
Current 8-Hour Annual Certificate.
Excellent written and verbal communication skills.
Ability to work flexible shifts, weekends, and overtime if necessary.

Nice To Haves

Fire Guard License for Shelters, preferably F02.
Certification in Nonviolent Crisis Intervention (CPI).

Responsibilities

Perform daily inspections of clients’ rooms.
Escort clients to appointments as needed.
Interact with and monitor clients’ behavior, maintain rapport through excellent customer service, and encourage compliance with facility policies and procedures.
Control access at the main entrance by screening clients and visitors with a magnetometer or x-ray machine to detect and prevent weapons from entering the site.
De-escalate potential crises through crisis intervention and document situations and interventions.
Make hourly rounds throughout the facility, including hallways, stairwells, floors, bathrooms, laundry rooms, kitchen, and office spaces.
Respond to incidents.
Assist with client intakes.
Perform daily pack-ups and log property belonging to clients who are AWOL.
Store and remove client property after the mandated storage period expires.
Maintain a clean and organized storage area.
Complete logs, incident reports, and other required documentation.
Call police, the fire department, and other first responders as directed.
Perform administrative and receptionist duties at the operations desk; monitor video surveillance cameras and the fire prevention/detection alarm notification system.
Perform duties related to fire incidents and building evacuations when necessary, following fire procedures.
Ensure the safety and security of assigned equipment.
Work mandated overtime.
Perform other tasks as assigned.