Safety & Security Officer

Marriott•Los Angeles, CA

About The Position

The Safety & Security Officer protects guests, employees, property, and assets by patrolling the property and monitoring security and life-safety systems. The role responds to emergencies and incidents, conducts hazard inspections and investigations, documents security activity, and helps maintain a safe and welcoming environment. The officer also follows company procedures, supports guest service, communicates professionally, maintains confidentiality, and works collaboratively with colleagues. Some states may have additional licensing or registration requirements for this position.

Requirements

High school diploma or G.E.D. equivalent preferred.
No related work experience required.
No supervisory experience required.
No license or certification required; some states may have additional licensing or registration requirements.
Ability to read and visually verify information in a variety of formats, including small print, and visually inspect tools, equipment, or machines.
Ability to enter and locate work-related information using computers and/or point-of-sale systems.
Ability to move at a speed required to respond to work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, as well as up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems.
Lock property entrances when required.
Conduct daily physical hazard inspections and resolve safety-hazard situations.
Respond to accidents; contact EMS or administer first aid or CPR as required.
Assist guests and employees during emergencies, notify appropriate individuals about incidents, and defuse disturbances.
Call for outside assistance when necessary and use proper code responses to request assistance.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Maintain confidentiality of Security/Loss Prevention and property documents, releasing information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Escort unwelcome persons from the property without disrupting orderly operations.
Report to vehicle accident and theft scenes.
Handle interruptions and complaints.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; complete safety training and certifications; and protect company assets.
Maintain a clean and professional uniform and personal appearance, and maintain confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally and prepare and review written documents accurately and completely.
Develop positive working relationships and support the team in reaching common goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.