Safety & Security Officer

Marriott•New Orleans, LA

19d

About The Position

The Safety & Security Officer patrols the property, assists guests with room access, monitors security and life-safety systems, and secures entrances when required. The role includes inspecting for physical hazards, responding to accidents and emergencies, providing or arranging first aid, helping guests and employees during emergencies, and notifying appropriate individuals about incidents. The officer handles disturbances and complaints, resolves safety hazards, escorts unwelcome persons from the property, reports vehicle accidents and thefts, and requests assistance using proper code responses. The position documents security and loss-prevention activity, maintains confidentiality of reports and property information, conducts investigations, gathers evidence, and interviews relevant parties. The officer follows company policies and safety procedures, reports accidents and unsafe conditions, completes required training, maintains a clean and professional appearance, protects company assets and confidential information, and provides guest service consistent with company standards. The role requires clear communication, accurate preparation and review of written documents, positive working relationships, and compliance with quality standards. Other reasonable duties may be assigned by supervisors. The work includes extended periods of standing, sitting, or walking and responding quickly to situations. It also involves reading and visually verifying information, inspecting tools and equipment, using computers and/or point-of-sale systems, lifting and moving objects, manipulating objects with fine motor coordination, and navigating confined, elevated, uneven, slippery, or sloping spaces and stairs. Some states may have additional licensing or registration requirements.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required as a preferred qualification.
No supervisory experience is required as a preferred qualification.
No license or certification is listed as a preferred qualification.
Some states may have additional licensing or registration requirements for the position.
Ability to perform the stated physical activities, including extended standing, sitting, or walking; responding at a required speed; and moving objects of varying weights, including objects over 75 pounds with assistance.
Ability to read and visually verify information, inspect tools and equipment, use computers and/or point-of-sale systems, and navigate confined, elevated, uneven, slippery, or sloping spaces and stairs.
Ability to communicate professionally, prepare and review written documents accurately, maintain confidentiality, and provide guest service consistent with company standards.

Nice To Haves

High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.
No license or certification required.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire-life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents, contact EMS, and administer first aid or CPR as required.
Assist guests and employees during emergencies and notify appropriate individuals about accidents, attacks, and other incidents.
Defuse guest or employee disturbances and call for outside assistance when necessary.
Complete incident reports and loss-prevention shift summaries or daily activity reports.
Handle interruptions and complaints, resolve safety hazards, and escort unwelcome persons from the property without disrupting operations.
Report to vehicle accident or theft scenes and request assistance using proper code responses.
Maintain confidentiality of security, loss-prevention, and property reports and release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect company assets, and maintain confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests according to company standards.
Communicate clearly and professionally; prepare and review written documents accurately and completely.
Develop positive working relationships, support team goals, and comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.