Safety & Security Officer

Marriott•Honolulu, HI

15d

About The Position

The Safety & Security Officer protects guests, employees, and property by patrolling the premises, monitoring security and life-safety systems, responding to incidents and emergencies, addressing hazards and disturbances, and documenting security-related activity. The role includes assisting guests, conducting investigations and interviews, gathering evidence, and maintaining the confidentiality of security and property records. The officer also follows company policies and safety standards, provides professional guest service, communicates clearly, and works cooperatively with colleagues. Some states may require additional licensing or registration to be considered for the position.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
Some states may have additional licensing or registration requirements to be considered for the position.
Ability to read and visually verify information in various formats, including small print, and visually inspect tools, equipment, or machines.
Ability to enter and locate work-related information using computers and/or point-of-sale systems.
Ability to move at the speed required to respond to work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for extended periods, including an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, as well as up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents, contact EMS, or administer first aid or CPR as required.
Assist guests and employees during emergencies; notify appropriate individuals about accidents, attacks, and other incidents.
Defuse guest or employee disturbances and call for outside assistance when necessary.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Handle interruptions and complaints and resolve safety-hazard situations.
Escort unwelcome persons from the property without interrupting the orderly flow of operations.
Report to vehicle-accident or theft scenes and call for assistance using proper code responses.
Maintain confidentiality of security, Loss Prevention, and property reports and release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect company assets, and maintain confidentiality of proprietary information.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally and prepare and review written documents accurately and completely.
Develop positive working relationships, support team goals, and comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.