Safety Security Officer, Van Cortlandt Park
About The Position
The Safety Security Officer/Residential Aide is responsible for the safety and security of clients, staff, and property at a homeless shelter. The position reports to the Shift Supervisor and Security Manager of the facility. Proof of COVID-19 vaccination is required. The role includes inspecting client rooms, escorting clients to appointments, monitoring and engaging with clients, screening people and controlling access at the main entrance, responding to incidents, and de-escalating crisis situations. The officer also conducts hourly facility rounds, assists with client intakes, manages and documents client property, completes required logs and reports, and performs administrative and receptionist duties at the operations desk. Other duties include monitoring surveillance cameras and fire alarm systems, supporting fire response and evacuation procedures, making calls to first responders as directed, and ensuring assigned equipment is secure. Westhab is a community development organization providing housing and supportive services to vulnerable community members. The organization describes its work as results-driven and focused on empowerment and impact, with high expectations for staff. Westhab states that it complies with applicable OSHA standards and works to keep its workplaces free of serious recognized hazards.
Requirements
- High school diploma or GED.
- Prior security experience.
- New York State Security Guard License.
- Current 8 Hour Annual Certificate.
- Fire Guard License for Shelters.
- Excellent written and verbal communication skills.
- Proof of COVID-19 vaccinations.
- Ability to work flexible shifts, weekends, and overtime if necessary.
Nice To Haves
- Certification in Nonviolent Crisis Intervention (CPI) is preferred.
Responsibilities
- Perform daily inspections of clients’ rooms.
- Escort clients to appointments as needed.
- Interact with and monitor clients, maintain rapport through excellent customer service, and encourage compliance with facility policies and procedures.
- Control access at the main entrance by screening clients and visitors and using a magnetometer and X-ray machine to detect and prevent weapons from entering the site.
- Intervene to de-escalate potential crisis situations and document situations and interventions.
- Conduct hourly rounds throughout the facility, including hallways, stairwells, floors, bathrooms, laundry rooms, kitchen, and office spaces.
- Respond to incidents.
- Assist with client intakes.
- Perform daily pack-ups and log property belonging to AWOL clients.
- Store and remove client property after the mandated storage period expires.
- Maintain a clean and organized storage area.
- Complete logs, incident reports, and other required documentation.
- Call police, the fire department, and other first responders as directed.
- Perform administrative and receptionist duties at the operations desk.
- Monitor video surveillance cameras and the fire prevention/detection alarm notification system.
- Perform fire-incident duties and evacuate the building when necessary, following fire procedures.
- Ensure the safety and security of assigned equipment.
- Perform other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
