Safety Account Manager

Arbill Industries Inc•Philadelphia, PA

17d

About The Position

We're looking for a savvy, seasoned relationship manager who project manages all initiatives for our clients to achieve the shared goal of driving workplace injuries to zero. They use a consultative approach to assess, facilitate and deploy appropriate safety products, safety programs, EHS consulting and Safety Technology tools to drive injuries to zero within their client's workplace. He/she will be expected to meet or exceed sales goals and increase sales growth and margin within assigned territory.

Requirements

At least 5 working years field experience in relevant Safety and EH&S experience, including client support
Bachelor's Degree
Extroverted, dynamic, people-oriented personality
Self-motivated with an entrepreneurial spirit
Comfortable working in a fast-paced environment
Strong technology skills
Ability to influence through persuasion and consensus building across multiple stakeholder levels within a client organization
Analytical and process-oriented mindset with the ability to use data to tell a story about account health and client outcomes
Deep understanding of value drivers in a retention-focused business model, with strong empathy for the client combined with accountability for revenue growth
Ability to generate urgency and rally internal resources quickly when a client issue requires escalation
Experience navigating large corporate client structures, identifying strategic opportunities, and securing growth opportunities within existing accounts

Responsibilities

Exceeds budget for assigned accounts by demonstrating value and applying solutions.
May work with Business Development or as a lead to acquire new clients.
Delivers value to clients by using all tools and solutions available. This demonstrated value will be measured by KPIs, including sales growth and margin improvement.
Use CRM tool, Rhythm, and Qlikview software to report and track client status, opportunities, and wins
Maintain customer satisfaction with quick client response and follow up
Utilize our Safety Review process to identify opportunities for improvement with both potential and current clients to create a safer workplace. Analyze, evaluate, review information and strategize
Proactively communicate on a regular basis with clients to provide advice and solutions
Build collaborative relationships with clients, engage active listening and adapt messaging of Arbill capabilities to achieve a long-term win/win solutions
Conduct Safety Reviews with client on a periodic basis, with the goal of improved employee safety, expanding utilized safety offering and improving relationship.
Expand safety knowledge by pursuing ongoing training to deliver best-in -class safety solutions
Work closely with internal partners: customer service, supply chain, etc to delegate responsibilities to optimize customer experience
Communicate with clients by phone, email and face-to-face meetings to ensure their needs are understood and addressed
Follow and update customer-specific playbooks covering onboarding, ongoing support, renewal, and expansion
Actively manage client health by tracking usage, satisfaction signals, and engagement levels to identify at-risk accounts before they become problems
Drive renewal and expansion for accounts through proactive cross-sell and upsell conversations tied to demonstrated value, not just relationship maintenance
Develop and present formal business reviews (QBRs) that connect Arbill’s safety solutions to measurable client outcomes
Build multi-point relationships within client organizations that do not rely on a single contact; map stakeholders and expand connections across the account
Maintain a documented segmentation approach for the account base with consistent touchpoints to support different levels of engagement
Create a client feedback loop to surface product, service, and process gaps back to internal teams, including supply chain and leadership, with supporting data
Identify opportunities for continuous improvement within accounts and bring specific recommendations rather than waiting to be asked
Duties, responsibilities, and activities may change or new ones may be assigned