Account Manager Fire & Life Safety

Pye-Barker Fire & Safety • Irving, TX

11d

About The Position

The Account Manager serves as the primary liaison between the branch and assigned clients, building long-term partnerships and supporting customer retention. The role oversees company-client relationships and helps ensure fire and life safety service programs, inspections, monitoring, and project needs are delivered effectively. The Account Manager works with clients to understand operational and compliance requirements while supporting short- and long-term business objectives.

The position includes account retention, budget oversight, renewal management, and identifying opportunities to expand service offerings. It collaborates with operations, service, installation, branch leadership, and other internal teams to meet customer commitments, address concerns, and support long-term account growth. The role requires the ability to learn fire and life safety solutions, including inspection, monitoring, alarm, sprinkler, suppression, and compliance-related services.

The position involves prolonged periods sitting at a desk and working on a computer. The posting lists medical, dental, vision, company-paid life insurance and short-term disability, a 401(k) with employer match, paid vacation and company holidays, training and career development, a company vehicle if applicable, and immediate qualification for the ALL In Ownership Plan for eligible full-time employees.

Requirements

• Excellent relationship-building and customer retention skills.
• Ability to grow account revenue through service expansion, contract renewals, cross-selling, and customer-focused programs.
• Experience analyzing account performance, sales reports, and customer trends to identify growth opportunities.
• Ability to develop and execute strategic account plans.
• Strong presentation, communication, and negotiation skills.
• Ability to manage multiple client accounts, prioritize competing demands, and meet deadlines.
• Ability to understand, anticipate, and exceed customer needs and expectations.
• Strong listening and problem-solving skills, including the ability to resolve client concerns quickly and effectively.
• Ability to manage day-to-day account needs and long-term initiatives as the primary account contact.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Detail-oriented, with strong organizational and follow-up skills.
• Experience forecasting revenue, monitoring account performance, and managing service-related budgets.
• Ability to communicate and partner effectively with operations, service, installation, and leadership teams.
• Knowledge of or ability to quickly learn fire and life safety services, including inspection, monitoring, alarm, sprinkler, suppression, and compliance-related solutions.
• Proficiency in Microsoft Office Suite, with advanced capabilities in Excel and PowerPoint.
• Prolonged periods sitting at a desk and working on a computer.

Nice To Haves

• Bachelor's degree in Marketing, Business, Communications, or a related field; equivalent account management, sales, or customer retention experience may be considered.
• Fire and life safety industry experience, commercial service sales, account management, or customer retention experience preferred.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain relationships with facility managers, property managers, business owners, and other key stakeholders.
• Support customer retention through proactive account management and service delivery.
• Coordinate with operations and service teams to ensure inspection, testing, monitoring, and service commitments are met.
• Conduct regular account reviews to identify customer needs, service enhancements, and growth opportunities.
• Develop and execute account retention and renewal strategies.
• Monitor account performance, budgets, and profitability.
• Resolve customer concerns promptly and effectively while maintaining customer satisfaction.
• Identify opportunities for additional fire protection, life safety, inspection, monitoring, and service solutions.
• Collaborate with branch leadership and internal teams on customer initiatives and partnership growth.
• Keep client expectations, regulatory requirements, and company objectives aligned.
• Adhere to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life insurance.
• Company-paid short-term disability.
• 401(k) with employer match.
• Paid vacation and company holidays.
• Training and career development.
• Company vehicle, if applicable to the job.
• Immediate qualification for the ALL In Ownership Plan for eligible full-time employees.
• Excellent pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed