SaaS Technical Consulting Analyst (Remote – PST Working Hours)
About The Position
As a SaaS Technical Consultant Analyst, you will support the technical delivery of SaaS upgrade projects for clients using Huron’s Research Suite software. Working with Technical Consultants, Project Managers, and other Huron teams, you will develop the skills to prepare client environments, execute upgrade activities, troubleshoot issues, and support successful go-lives. The role is part of the Software Services team for Higher Education & Research and serves higher education and research institutions in the United States and Canada. The position is remote, requires infrequent travel, and requires consistent work during West Coast business hours (8 a.m.–5 p.m. or 9 a.m.–6 p.m. Pacific Time). Some upgrade activities may take place outside standard business hours, including evenings or weekends, as needed. The estimated base salary range is $65,000–$90,000. The estimated total compensation range, inclusive of annual incentive compensation opportunity, is $70,200–$100,800. The role is eligible to participate in Huron’s benefit plans.
Requirements
- U.S. work authorization is required.
- Bachelor’s degree in a computer science-related field or equivalent work experience.
- Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON, and Java.
- Experience with Microsoft software, including Windows Server, IIS, SQL Server, and Visual Studio.
- Strong critical thinking, analytical, and problem-solving skills, including the ability to investigate issues, evaluate information, and develop potential solutions.
- Ability to work independently and in remote team environments.
- Strong written and verbal communication skills.
- Ability to communicate technical tasks and concepts to nontechnical internal and external stakeholders.
- Ability to context switch and manage multiple competing priorities.
- Ability to consistently work West Coast business hours (8 a.m.–5 p.m. or 9 a.m.–6 p.m. Pacific Time).
- Ability to travel infrequently.
Nice To Haves
- 1–3 years of experience working in a customer or internal software support position.
- Experience supporting enterprise-class, multi-tier web applications.
- Ability to analyze and interpret logs, such as IIS, SMTP, Event Logs, and custom output.
- Familiarity with SQL and C#.
- Familiarity with source control concepts.
Responsibilities
- Support technical activities across the SaaS upgrade lifecycle, from preparation and planning through execution, testing, go-live, and stabilization.
- Assist with environment preparation, configuration, validation, and other technical tasks for client upgrades.
- Research and analyze technical issues, troubleshoot, identify potential root causes, and help determine next steps and resolutions.
- Collaborate with SaaS Project Managers, Technical Consultants, Engineering, Support, and other teams to coordinate upgrade activities and resolve issues.
- Communicate technical status, risks, issues, and dependencies to project team members.
- Follow established upgrade processes, technical procedures, checklists, and quality standards.
- Maintain accurate project documentation and capture technical findings and resolutions.
- Identify recurring issues and help develop tools, documentation, job aids, and process improvements.
- Build knowledge of Huron’s Research Suite software, SaaS environments, upgrade processes, and supporting technologies.
- Participate in upgrade activities outside standard business hours, including evenings or weekends, as needed.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Other wellness programs
- Eligible to participate in Huron’s annual incentive compensation program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
