Technical Support Consultant Analyst (Remote - PST Working Hours)
About The Position
Huron’s Technical Support Consultant Analyst provides deep technical support to functional and technical clients using Huron’s Research Suite software. Support is delivered remotely through web session utilities, phone calls, and email. The role is part of the Customer Success team for Higher Education & Research and works with higher education and research institutions in the United States and Canada. The position is remote, requires infrequent travel, and requires consistent West Coast business hours (8 a.m.–5 p.m. or 9 a.m.–6 p.m. PT), with occasional off-hours on-call shifts. The stated start date is January 2027.
Requirements
- U.S. work authorization.
- Bachelor’s degree in a computer science-related field or equivalent work experience.
- Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON, and Java.
- Experience developing with JavaScript.
- Experience with Microsoft software, including Windows Server, IIS, SQL Server, and Visual Studio.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and in remote team environments.
- Strong written and verbal communication skills.
- Ability to context switch and manage multiple competing priorities.
- Ability to consistently work West Coast business hours (8 a.m.–5 p.m. or 9 a.m.–6 p.m. PT).
- Availability for occasional off-hours on-call support shifts.
Nice To Haves
- 1–3 years of experience in a customer or internal software support position.
- Experience supporting enterprise-class, multi-tier web applications.
- Ability to analyze and interpret logs, including IIS, SMTP, Event Logs, and custom output.
- Familiarity with .NET and C#.
- Familiarity with source control concepts.
Responsibilities
- Research, analyze, and resolve issues reported by clients.
- Identify product areas creating the greatest support burden and work with Huron Engineering teams to fix issues.
- Modify and maintain existing client-specific configurations and customizations.
- Consult with clients and Huron Services teams on appropriate hardware and software configurations.
- Improve internal support processes by developing tools and job aids.
- Collaborate with multiple teams across different geographic locations.
- Assist with 24/7 on-call support coverage as needed.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Wellness programs
- Eligibility to participate in an annual incentive compensation program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
