SaaS Technical Consulting Analyst (Remote – PST Working Hours)

Huron•Hillsboro, OR

13d•$65,000 - $90,000•Remote

About The Position

The SaaS Technical Consulting Analyst supports technical delivery of SaaS upgrade projects for clients using Huron’s Research Suite software. Working with Technical Consultants, Project Managers, and other Huron teams, the analyst helps prepare client environments, carry out upgrade activities, troubleshoot issues, and support successful go-lives. The role is part of the Software Services team for Higher Education & Research and offers opportunities to collaborate, learn, and grow while supporting higher education and research institutions in the United States and Canada. The position is remote and requires consistent availability during West Coast business hours: 8 a.m.–5 p.m. or 9 a.m.–6 p.m. PT. Infrequent travel is required. Upgrade activities may occur outside standard business hours, including evenings or weekends, as needed.

Requirements

U.S. work authorization.
Bachelor’s degree in a computer science-related field or equivalent work experience.
Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON, and Java.
Experience with Microsoft software, including Windows Server, IIS, SQL Server, and Visual Studio.
Strong critical-thinking, analytical, and problem-solving skills, including the ability to investigate issues, evaluate information, and develop potential solutions.
Ability to work independently and in remote team environments.
Strong written and verbal communication skills.
Ability to communicate technical tasks and concepts to nontechnical internal and external stakeholders.
Ability to context switch and manage multiple competing priorities.
Ability to consistently work West Coast business hours: 8 a.m.–5 p.m. or 9 a.m.–6 p.m. PT.

Nice To Haves

1–3 years of experience in a customer or internal software support position.
Experience supporting enterprise-class, multi-tier web applications.
Ability to analyze and interpret logs such as IIS, SMTP, Event Logs, and custom output.
Familiarity with SQL and C#.
Familiarity with source control concepts.

Responsibilities

Support technical activities throughout the SaaS upgrade lifecycle, from preparation and planning through execution, testing, go-live, and stabilization.
Assist with environment preparation, configuration, validation, and other technical tasks required for client upgrades.
Research and analyze technical issues, troubleshoot them using available information and resources, identify potential root causes, and help determine next steps.
Help resolve technical issues identified during upgrade activities.
Collaborate with SaaS Project Managers, Technical Consultants, Engineering, Support, and other teams to coordinate upgrade activities and resolve issues.
Communicate technical status, risks, issues, and dependencies clearly to project team members.
Follow established upgrade processes, technical procedures, checklists, and quality standards.
Maintain accurate project documentation and capture technical findings and resolutions.
Identify recurring issues and help develop tools, documentation, job aids, and process improvements.
Build knowledge of Huron’s Research Suite software, SaaS environments, upgrade processes, and supporting technologies.