SaaS Project Manager
About The Position
The SaaS Project Manager owns end-to-end delivery of SaaS upgrade projects, ensuring that milestones, deliverables, timelines, budgets, and quality expectations are met. The role develops and maintains project plans covering scope, schedules, resources, and risk mitigation, and leads cross-functional teams and client stakeholders through the delivery lifecycle. This is a client-facing role responsible for project governance, stakeholder communication, escalation, risk and issue management, resource planning, and financial tracking. The project manager coordinates readiness for testing, validation, and go-live, follows the Charles River Upgrade Methodology, and contributes to improving SaaS delivery practices, tools, and methodologies. The position is onsite in Boston, Massachusetts, for a duration of 12+ months.
Requirements
- Strong project management experience delivering complex, enterprise SaaS implementations or upgrades.
- Proven ability to lead cross-functional teams and manage multiple concurrent projects.
- Solid understanding of project management methodologies, governance frameworks, and delivery lifecycle management.
- Experience managing project scope, schedule, budget, risks, and dependencies in a structured manner.
- Strong stakeholder management skills and the ability to influence and communicate effectively at all levels.
- Ability to work in a fast-paced, client-facing environment focused on delivery and outcomes.
- Strong problem-solving, organizational, and decision-making capabilities.
- High level of ownership, accountability, and attention to detail.
Nice To Haves
- Experience within financial services, investment management, or trading systems is highly preferred.
Responsibilities
- Own and manage end-to-end delivery of SaaS upgrade projects against milestones, deliverables, timelines, and budget.
- Establish and maintain project plans covering scope, schedule, resource allocation, and risk mitigation.
- Lead cross-functional internal teams and client stakeholders.
- Serve as the primary client contact and provide clear, consistent, proactive communication throughout the project lifecycle.
- Drive project governance through status reporting, steering updates, and escalation frameworks.
- Manage stakeholder expectations and alignment across scope, schedule, business needs, technical teams, and delivery outcomes.
- Identify, track, and manage project risks, issues, and dependencies, ensuring timely resolution or mitigation.
- Act as the first level of escalation for project-related issues and coordinate resolution across teams and stakeholders.
- Oversee resource planning and utilization across multiple concurrent projects.
- Ensure adherence to the Charles River Upgrade Methodology and drive improvements based on delivery experience.
- Coordinate with technical leads and delivery teams to prepare for testing, validation, and go-live milestones.
- Monitor and control project financials, including budget tracking, forecasting, and variance management.
- Maintain high delivery standards and ensure projects meet client expectations and internal quality benchmarks.
- Facilitate lessons learned and promote reuse of best practices, standard project plans, and delivery artifacts.
- Contribute to the development and scaling of SaaS delivery practices, tools, and methodologies.
- Use collaboration tools such as SharePoint and internal platforms to improve transparency, knowledge sharing, and execution efficiency.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
