SaaS Product Implementation Program Manager - Public Sector

Icertis•Reston, VA

12d•Remote

About The Position

At Icertis, we are revolutionizing how United States federal agencies and government organizations manage their most important contracts—spanning defense, healthcare, public safety, and more. Join our public sector team and help drive technological transformation for the US government and Federal agencies where your work will make a direct impact on national operations. Discover more about Icertis public sector solutions here.

Requirements

8+ years of Digital program or project management experience in Federal, GovCon, or Aerospace and Defense
Demonstrated success managing large, complex technology implementations in the Public Sector market
In-depth knowledge of Federal, GovCon, or A&D client program management structures and execution frameworks
Experience working in regulated environments involving ITAR, DFARS, or NIST compliance
Familiarity with AI-powered solutions and ways of working is a must-have
Strong leadership and organizational skills, with the ability to drive disciplined execution
Strong communication skills and experience in client-facing consulting roles
Growth mindset, and ability to adapt and pivot in a fast-changing environment
Bachelor’s degree in engineering, Computer Science, or related field required
This position will be working on US government contracts which require either US Citizens or US Persons (Permanent Residents) depending on the project.
Additionally, this role may require the ability to obtain and maintain a US government Top Secret security clearance.

Nice To Haves

PMP or related certification preferred

Responsibilities

Lead and manage complex, multi-year SaaS product implementation projects for Federal and Government Contractor clients
Ensure timely, high-quality program execution across planning, delivery, and customer success phases
Bring structured, repeatable program methodologies tailored for government, defense and aerospace implementations
Act as a key liaison with Federal and GovCon client stakeholders, understanding and aligning with their program execution models
Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments
Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability
Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation when needed
Drive continuous improvement and post-implementation analysis to improve future delivery cycles