SaaS Implementation Specialist

RedTech Recruitment Ltd.•New York, NY

4d•$80,000 - $130,000•Onsite

About The Position

A fantastic opportunity for a SaaS Implementation Specialist to join a rapidly scaling AI software company that is expanding its Implementation team at multiple levels. They are looking to hire across a broad range of experience, from those with some commercial experience through to senior hires with a strong track record of leading complex implementations. You will work directly with enterprise customers to manage software implementations from discovery and configuration through to training and successful adoption, with the scope and responsibility of the role tailored to your experience.

Requirements

Commercial experience in SaaS implementation, software implementation, onboarding, professional services, delivery, customer success or a related client-facing role
Strong project management skills with the ability to manage multiple customer implementations
Undergraduate degree with a GPA of 3.5 or above, or international equivalent
Excellent communication skills and confidence working directly with enterprise customers
Strong analytical and problem-solving ability, with the confidence to understand requirements and recommend effective solutions
Ability to quickly learn complex software and emerging technologies
Strong attention to detail and organisational skills
Enthusiasm for AI technologies, including experience with tools such as Claude and ChatGPT

Nice To Haves

Proven experience owning complex or high-value implementations end-to-end
Confidence working with senior and executive-level customer stakeholders
Ability to challenge requirements, manage difficult customer conversations and resolve complex delivery issues
Experience coaching colleagues and helping improve implementation standards and best practices

Responsibilities

Manage customer implementations from initial discovery through to successful adoption
Understand customer requirements and translate these into scalable software configurations
Manage implementation plans, timelines, priorities and delivery risks
Deliver customer training and advise on platform functionality and best practice
Work closely with Product, Customer Success, Support and other internal teams
Identify opportunities to improve implementation processes and customer delivery
For more experienced hires, lead complex strategic implementations and support the development of the wider team