Implementation Project Manager (SaaS/Fintech)

Emburse•Addison, TX

23h

About The Position

At Emburse, the Implementation Project Manager delivers software activations and configurations for new and expanding enterprise clients. The role serves as a functional and technical expert, leading clients through the full implementation lifecycle—from reviewing sales orders and gathering requirements through software deployment and client handoff. It connects business needs with technical execution by designing tailored configurations that support clients’ long-term operations. The position owns project scoping, timelines, deliverables, and cross-functional risk mitigation. It includes reviewing sales details before kickoff, aligning deliverables with customer expectations, and maintaining clear communication with internal and external stakeholders. The manager uses user-interface settings, back-end databases, scripts, and administrative tools to build and validate solutions, while managing multiple implementations within workload expectations. The role also mentors Implementation Specialists, serves as an escalation contact, collaborates with Customer Success, Development, and Product teams, and contributes to improving implementation workflows and tools. Emburse states that it cannot offer sponsorship now or in the future.

Requirements

At least 5 years of project management experience in a software delivery organization, including active involvement or leadership within a PMO environment.
Strong understanding of corporate accounting systems, financial practices, and terminology relevant to expense and financial operations.
Hands-on mastery of the end-to-end project lifecycle and demonstrated ability to manage complex enterprise implementations with minimal oversight.
Exceptional customer-handling skills, including experience managing complex client escalations, resolving concerns, and influencing external stakeholders.
Ability to analyze business data, understand client operations, identify core requirements, and provide actionable configuration insights.
Ability to evaluate workflows and execute efficient, scalable implementation processes across projects.
Excellent business writing and verbal communication skills, including the ability to explain the value of structured project management practices.
Emburse is unable to offer sponsorship now or in the future.

Nice To Haves

PMP (Project Management Professional) certification is highly desirable.

Responsibilities

Lead end-to-end software implementations for large enterprise-market clients, owning high-revenue, complex, and strategic projects.
Facilitate client kickoffs, requirements-gathering sessions, and discovery meetings; translate business needs into software capabilities.
Configure Emburse software using user-interface settings, back-end configurations, and administrative tools to meet project requirements.
Mentor, train, and provide functional guidance to Implementation Specialists on best practices and technical onboarding.
Act as the primary escalation contact for internal team members on product, process, technical, and troubleshooting questions.
Collaborate with Customer Success, Development, and Product teams to align on client needs, manage technical escalations, and complete handoffs.
Help develop and update implementation workflows; provide feedback to refine internal tools, reduce turnaround times, and improve efficiency.
Track project milestones, manage deliverables, coordinate multiple concurrent implementations, and proactively mitigate risks.
Provide consultative customer service and regular status updates to client-side and internal stakeholders throughout the project lifecycle.
Maintain advanced technical knowledge of Emburse solutions through continuous learning, testing, and collaboration.
Review initial sales details to identify potential risks before kickoff and ensure deliverables align with customer expectations.
Use user-interface settings, back-end databases, scripts, and administrative tools to build and validate client solutions.