Implementation Project Manager (Enterprise SaaS)

TicketManager•Mesa, AZ

2d•$85,000 - $115,000•Onsite

About The Position

The Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. The role leads the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. It includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership. This is an in-office role in Mesa, Arizona, or New York, New York, working Monday through Friday. The position reports to the Director, Customer Solutions. Compensation is $85,000–$115,000, with bonus eligibility.

Requirements

Bachelor’s degree required.
At least 5 years of work experience in a collaborative, data-driven environment.
Strong interpersonal skills, including negotiating, influencing, and dealing effectively with people.
Excellent communication and organizational skills, with the ability to manage multiple projects simultaneously.
Proven presentation and executive meeting planning experience.
Ability to translate technical concepts into client-friendly language.
Ability to refine project management strategy to meet client needs.

Nice To Haves

Previous project management experience preferred.
PMP or similar certification is a plus.
Customer service skills in a SaaS environment preferred.

Responsibilities

Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.
Build system workflows and execute configurations, including SSO, CRM, and API integrations, and advise on best practices for optimal setup and scalability.
Manage implementation timelines using internal tools, ensure milestones are met, and proactively identify risks.
Maintain accurate documentation of project status, decisions, client use cases, and client feedback.
Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.
Communicate regularly with clients and internal stakeholders, report key KPIs and launch status, and secure leadership sign-off upon completion.
Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.